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It's fixed.... although I am not sure which step helped. Pardon me if I use incorrect terminology =)
1. I went to Windows control panel and uninstalled all things Cyberlink.
2. Restarted my pc.
3. Because I uninstalled everything, I could not install PD11.
4. Started installation from my PD8 saved downloads, entered PD key, opened up PD8 and did a trial of smartsound but nothing showed up. I clicked on the smartsound button located within the magic music UI, and chose to rebuild the smartsound database.
5. The smartsound library appeared. I closed PD8. and restarted my PC.
6. After reboot, I installed PD9 but chose (during the installation) to NOT uninstall smartsound.
7. I then installed the current smartsound download (5.1.8 - the big file, I think it is 200mb) from their site. (I have no particular reason why I did this here other than I was desperate!)
8. After installation I opened PD9 and entered the PD9 key, checked smartsound and all was there.
9. Restarted PC, and repeated this process with PD10, then PD 11 and smartsound is fixed!
This was my second attempt at uninstall and reinstall. The only things I did different between 1st and 2nd attempt was
A. entering the key after each install and checking to confirm smartsound was indeed there.
B. Reboot after each install
C. Install of current smartsound download from their site after PD9 install. (Again, I have no particular reason why I did this here!)
Mystery Solved!
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Yes, it was the 200+ mb file. I haven't had the time to uninstall and reinstall everything yet, but I'll post my results after I do.
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Yes, I tried the smartsound update as well. It is a mystery to me, but I will get it figured out. Thanks for your reply.
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Thank you for the reply. Yes, I am using PD11 and the tracks listed in bold do not have as many variants. I chose the rebuild smartsound database option then I opened the smartsound software sound files and nothing was in there. I have them backed up so I added them and then chose rebuild again, but no change. I then tried the latest smartsound update again but still nothing. I am going to try another reinstall from PD8 on up but not allow the smartsound delete when I get to version 10 and 11 and see what happens.
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I have a 15 minute video and wanted to add magic music. (I have upgraded since PD 8 so I have about 30 tracks that I have used for projects in the past.) None of my tracks in bold are useable and they only show one option per track, where as before they showed several per track. I uninstalled everything, then started back at PD 8 and reinstalled everything until I got back to PD 11 but still no luck. I got the latest SmartSound update and installed but still nothing. If I click on one of the songs in bold, I get a message that says "downloading preview for_____" I am not sure what else to do to be able to use them again. Any help would be greatly appreciated.
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