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Problem solved tanks to Bubba. I reinstalled Qucktime and all looks good. I don't recall seeing any reference to Quicktime dependancy when I purchased PD10. If I missed it then I apologise for previous irritation. If however there is no reference to it in the PD10 installation the Cyberlink needs 100 lashes with a wet lettuce.
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Dafydd,
I do not wish to appear disrespectful but the issues on the previous thread seem very relevant - PD10 stops working, poor tech support-myriad suggestions-all unsucessful.
The info you requested:
Defrag - Scheduled weekly - last one yesterday (8%)
Temp - deleted 40mb today - why should this app be affected by temp file? All other apps work without issues.
My Video - why on earth should I clean out My Videos
Diagnostic File - don't know how to do this but have sent error report to Cyberlink. In any event the app closes immediately it opens.
Snapshot - See attachment
Recent Installations - See attchment
Earlier Restore - I haven't gone to this as yet - see below
All of the above requested info suggests to me that you have to be a fairly highly qualified geek to work with PD10. If you're just an average consumer who has been using many programs for 15 years and don't get into trouble you will be completely out of your depth with PD10. I didn't purchase the program to spend weeks trying to become a geek.
Regards
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I'm hoping someone can help. I have been using PDR10 Deluxe (Win7 32bit) for about 6 months and have made some really good videos. Then about 2 weeks ago I joined the "PDR has stopped working club". I've followed this thread;
http://forum.cyberlink.com/forum/posts/list/45/21180.page#115915
Quote"Well, this is my official goodbye to PDR. AFTER NUMEROUS INSTALLS/UNINSTALL COVERING ALMOST 2 MONTHS, AFTER RUNNING 3 DIFFERENT CLEANERS, ENDLESS COMMUNICATION (OR SO IT SEEMS) TO CYBERLINK TECH SUPPORT, I AM DONE WITH PDR."
It details the problem and the attempts to fix it. It seems to me that despite various suggestions nobody has come up with a fix.There are plenty uninstall/reinstall, clean packs, clean registeries etc etc but no fix. I have submitted a ticket and wait their response. It seems to me that if Cyberlink can't fix this very promptly then their product is not of merchantable quality. (Against the law in Australia) If it doesn't work I'll be quoting this thread and demanding a refund. Which is a real pity given the good stuff I've done over the past 6 months.
More in hope than expectation
Regards
http://forum.cyberlink.com/forum/posts/list/45/21180.page#115915
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To all contributors to this thread,
I have been using PDR10 for about 6 months and have made some really good videos. Then about 2 weeks ago I joined the PDR has stopped working club. I've followed this thread and am really annoyed that Cyberlink has not provided a fix that works. I have submitted a ticket and wait their response. If it doesn't work I'll be quoting this thread and demanding a refund. Which is a real pity given the good stuff I've done over the past 6 months. BTW I'm using PDR10 32bit (Not Ultra) so the fault is across the board.
Regards
Tom
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Thanks Dafydd, my apologies but I worked it out. We have a wireless network at home. If someone else accessed the internet while the download was happening, it terminated the download. The windows error message "source code not readable" is rubbish. Yet another distracting Windows waste of time. I recently transferred all my stuff to Linux Ubuntu except for my pictures. It's terrific. I haven't wasted any time tracking down Windows-like issues. Yoohooo!!
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Bought PD10 as Download from Herman Street. Get this message trying to Download Content Packs 1 & 2
"ContentPack2.exe.Part could not be saved because the source file could not be read"
Herman Street yet to respond.
Thanks in advance
Tom
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