|
|
I got it to work. I went to properties and clicked on "Run as Administrator" and it opened and prompted me for the CD key.
It opens and seems to be OK.
Just an extra step to open it when you want to use it.
|
|
|
Brandon,
The following is the last communication with Tech Support:
Support Tickets
My Inquiry Information
Ticket ID: CS001041930
Related Product: PhotoDirector
Subject: CS001041682
2011/07/25 21:19
I followed all the steps in your Email dated 2011/07/34 10:39 with the same results. The new downloaded version does the same as the original.
Help!
Here is the DxDiag file. I hope this helps.
Attachments: CS001041930-1311653850538-0.txt
Subject: CS001041682
2011/07/25 09:19
Has your problem been resolved
I am awaiting answer from them and will be out of town for a few days.
|
|
|
Cyberlink Tech Support answered me and advised to go through steps above, no joy. Tried "Selective Start" with same results.
Uninstalled and deleted previous PD 2011 and downloaded new PD 2011 from Tech Support. Still same problem. I am now awaiting another answer from Tech Support.
Any ideas anyone?
I am very close to canceling PD 2011. Did not have these problems with PowerDirector 9 Video Editing.
|
|
|
PS. I also Emailed Cyberlink Tech Support:
Ticket ID: CS001041682
Related Product: PhotoDirector
Subject: Serial Number/Activation Key
2011/07/24 10:39
I have downloaded PhotoDirector, but it did not prompt me for the serial number or activation key.
My original order was inadvertently for 2 products. After receiving Email refunding my credit card for one, I downloaded PhotoDirector from the original Email.
It has installed, but I can't open it.
|
|
|
I have the same problem with the exact symptoms as matthiasscorp. After installation and attempting to open I get a very short logo flash and nothing else.
I just downloaded the 2011 today and have uninstalled, installed, and uninstalled and downloaded again, same results. I went through the 6 step process as per Brandon above with the Photo Cleaner. Same thing afterwards. Turned off Trend Micro, same thing.
I ordered PhotoDirector 2011 on 22/07/2011 and had an issue with ordering two instead of one and just received the Email today saying my Credit Card had been credited with the proper amount. So began my attempts to open it.
When I installed PhotoDirector 2011, I was not prompted to use the Activation Code. ???? Could this have anything to do with it?
|
