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yeah it may well be a permissions issue.
Thank you Michael, that has fixed it for me as well.
to add to my previous post... could IE9 have played any part in this issue?
I too am having this rather odd issue :/ I just got the Powerdvd10 dvd today and installed and updated it to the latest version.

what's odd is two weeks ago I installed the trial version and this issue did not occur.
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