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Hi everyone,
Unlike some on the forum, the new 3305 hasn't fixed my problems. I tried a clean install of the latest nVidia drivers and PD then patched directly to 3305 without success.
I'll try stopping some background tasks to see if that makes a difference.
Regards,
David.
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Hi William,
did you load the patches one by one or went direct from 2330 to 2930?
I started with 2330 installed, tested for freezing then installed the next patch, rebooted and tested for freezing and repeated until I got to 2930, which is where the freezing started.
I've also tried the new 3305 patch and that doesn't fix the freezing. However, rbowser is reporting that the new 3305 patch cures symptoms similar to what we're seeing:
http://forum.cyberlink.com/forum/posts/list/19032.page
Do all box sets of PD9 come un-patched?
The earliest first patch available on the CL website is 2330 so I guess the first batch of retail DVDs to be pressed contained the original unpatched released then subsequent pressing are whatever the latest patched version is.
Over on my thread, we've discovered that the freezing appears to be caused by the source video file interacting with patch 2930. What camera do you use?
Regards,
David
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Thanks for taking the time to help me out Tony - it's much appreciated.
I'm not sure what to make of this revelation that the freezing is caused by my source files interacting with patch 2930. The Canon FS306 is a fairly popular model so I'm surprised other people haven't reported the same issue. Having typed that, CapsPro is experiencing the same problem in this thread...
http://forum.cyberlink.com/forum/posts/list/18786.page
... but his video source is a Sony HVR-Z5P.
To add to the confusion, rbowser is reporting here...
http://forum.cyberlink.com/forum/posts/list/19032.page
... that the new 3305 patch cures similar freezing symptoms that we're experiencing.
I think I'll uninstall PD and the old nVidia drivers, have a good CLcleanse then reinstall and patch straight to 3305. Fingers crossed, eh?
Thanks again,
David.
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Hi Fred,
I've installed the intriguing patch of mystery and PD reports it is at version 9.0.0.3305 afterwards.
Unfortunately I'm not familiar enough with PD to know what's changed!
Regards,
David.
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Hi Tony,
Thanks for your suggestions.
As you can see from my reply to Dafydd, I've tried several different preview resolutions and driver versions without any success. Is there a "known good" driver set that I should try?
Regards,
David.
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Hi Dafydd,
Thanks for taking the time to reply.
Starting with the graphics card drivers. I originally had 280.26 installed then rolled back to 275.33 and that didn't fix the freezing so I uninstalled and manually put 270.61 on, again without success.
I've also tried disabling hardware decoding and Cuda in the options and also installed the mystery 3305 patch that appeared today - no luck there either.
As for preview resolution, I was originally at high then tried dropping to normal then low without success.
The camera is a Canon Legria FS306. It's a standard UK model so I would guess 25fps interlaced.
Potential minor breakthrough! It appears that only certain pieces of footage cause the problem, or at least some are much, much worse than others. Most of my movie segments are okay but attached is one of the troublemakers - dragging the slider across the second half usually causes a freeze within a few seconds. I didn't get a freeze when moving the slider over the first half.
Any help much appreciated.
Regards,
David.
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All,
I've separated my problem into this thread as Dafydd requested:
http://forum.cyberlink.com/forum/posts/list/0/19008.page#99012
It seems that the latest patch (2930) is causing my problem.
CapsPro,
In your original post you say you install PD then patch to 2930. What version is your original install? Have you tried not patching to 2930?
Regards,
David.
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Hi everyone,
Like some others here, I have a problem with PD occasionally freezing while dragging the playback slider across the time line. When the freeze occurs, the preview window stops updating but I can continue to move the playback slider along the timeline and the time & position indicator below the preview pane continue to update normally. CPU usage either increases or decreases (but individual cores are never max'ed out) and the four magic icons to the left of the time line (hat & magic wand, hand, scissors etc) slowly redraw during the freeze.
I can recreate the problem with just two pieces of SD footage (MOD files from a Canon FS306) totalling 12 seconds on the time line. One thing I've noticed is the freeze-up appears to be always the same length, approximately 8 seconds.
I have a PD9 Ultra 64 (retail) CD containing version 2330 and this works fine. I have now incrementally installed each patch in turn then test for the freeze and it only occurs after updating to version 2930 - the latest patch available.
The basics of my system are...
Core 2 Quad @ 3GHz
4 GB RAM
NVIDIA GTX560 Ti with 280.26 drivers (also tried the previous version without success)
Win7 Home Premium 64-bit
PD9 Ultra 64 (retail)
The DxDiag is attached.
I know my RAM is less than recommended and my C drive is lacking space but I can't imagine either of the are the cause as scanning through twelve seconds of SD footage without any transitions or effects cannot be that punishing on the system!
Any help would be gratefully received.
Regards,
David.
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Rocket,
Thanks for your comments and taking the time to reply. When I say the icons redraw, I mean the animation of these items freeze or update very slowly.
As for other software running while editing, the only applications are usually Thunderbird, Firefox and file explorer, but who knows what other little helper programs are running in the background! I'll add disabling these onto my list of things to do. CL support also suggested I try this.
FredB,
Thanks for your input. Although my C partition only has 20GB free, I can cause the problem with 12 seconds of standard def footage imported and on the time line so I would expect any working files PD puts on the C: drive to be in the ten of megabytes range. Also, I don't see the freezing problem with version 2330 (it's only when I patch to the latest that the freezing occurs) and CapsPro has 172GB free on his C drive, which I would consider to be plenty.
Jan, Steve & William,
Can we confirm that we're all seeing the same problem? I've described below what I'm seeing - do you agree with these statements?
1, When I say PD freezes, I mean the preview window stops updating but I can continue to drag the playback slider along the timeline and the time & position indicator below the preview continue to update normally.
2, Occasionally PD will freeze completely (including the playback slider and the preview window time & position indicator) while dragging the slider along the timeline but it always recovers. I don't see PD crashing completely.
3, The freeze is always the same amount of time, around eight seconds in my case.
Regards,
David.
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Hi everyone,
I can recreate the problem with just two pieces of SD footage totalling 12 seconds on the time line! One thing I've noticed is the freeze-up appears to be always the same length, approximately 8 seconds.
The basics of my system are...
Core 2 Quad @ 3GHz
4 GB RAM
NVIDIA GTX560 Ti with 280.26 drivers (also tried the previous version without success)
Win7 Home Premium 64-bit
PD9 Ultra 64 (retail)
The DxDiags and a screen capture are also attached. I realise that my RAM is lower than recommended by I'm only editing a few seconds of SD footage with no transitions or other intensive operations. Windows reports my memory usage as (typically) 40% used. Also a word about my hard disks: C is used exclusively for Windows with applications (inc PD) on D and video projects on V. All drives are internal SATA mechanical HDDs.
The video source is MOD files from a Canon FS306.
I've reported the problem to Cyberlink support but I'm not holding my breath...
I'll try the uninstall, CLClean, reinstall followed by each patch individually later in the week.
Regards,
David.
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Hi everyone,
I'm another one with the same problem... While dragging the playback slider across the time line, PD will occasionally freeze for around 10 seconds, CPU usage either increases or decreases (but individual cores are never max'ed out) and the icons to the left of the time line (hat & magic wand, hand, scissors etc) slowly redraw during the freeze.
I bought PD9 Ultra 64 retail (Amazon was a lot cheaper than buying direct from CL - go figure) and this works fine. The CD I received contains version 2330. Patching this directly to version 2930 results in the problem. I haven't tried applying each patch in turn to determine which causes the problem but I guess this will be the next step.
I've tried the usual uninstall, CLClean, registry clean, reinstall procedure without sucess.
I post some more details and dxdiag logs etc when I have some more time, hopefully tomorrow.
Regards
David.
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