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Yes, the ticket number is: •Ticket ID: CS001175791
Like I said, I've been going back and forth on this for 3 weeks. I've uninstalled and reinstalled. They have all my sysem information and screen dumps. Please help...
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I've had PowerDVD 12 for three weeks and am still unable to run it. It crashes every time I start it. I've sent screen shots of everything support as asked for to no avail. Don't know how to resolve....
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Was was charged twice for the same product and 9 days later, I have still not received a response from Digital River. I used a debit card and the money came right out of my account so now I'm sitting here trying to figure out how to pay my rent and I get no response from Digital River as to them crediting my account for the overcharge. I hope you have better luck.
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Has anyone had the problem of Digital River charging twice for the same product? I purchased PowerDVD v.9 Ultra and the extended download capabilities for aproximately $101 dollars and the next day I had two exact charges in my bank account. Two for $6.50 and two for $94.95. I can't get customer service at Cyberlink to deal with this and I get NO response from Digital River. I need them to back out the second charge they made so I can pay my rent!!!!!! Has anyone else had this awful service from the billing department that works for Cyberlink? I think it's a different company that Cyberlink contracts to do their billing but What Digital does reflects back on to Cyberlink.
Gary P 
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