Messages posted by PaulSmith_21

Thanks for all the responses so far.

I have updated the video drivers. The sound drivers according to SigmaTel are up to date even if dated 2007.

The result is the same. The AVCHD video files cannot be read by PD9 - as in fact Dafydd found out on his system.

As these files can be read by ImageMixer 3, the free software that came with the Canon camera and my previous video editing software, Roxio Creator 2009, regrettably I tend to think that this is a PD problem.

Additionally, I confirm that these video files do not run on my Windows media player, nor realPlayer ver 10.5, nor Apple Quicktime, but do on Roxio's media player.

I will check out some Canon support forums to see what the have to say...

...and here's the DxDiag

Attachment removed

Hi Dafydd & George, thanks for your prompt responses.

George - the point is that neither, capture, import nor drag and drop work. It was just to say that all avenues have been tried.

Dafydd - I will try and get you more info:

Will post the rest you want shortly,

thanks!

22 Dec 2010 - attachment removed.

PowerDirector 9 Build 9.0.0.2330 [30 day trial version]

Windows Vista Business
Intel(r) Core 2 CPU 6600 @ 2.40GHz
4 GB RAM
NVIDIA GeForce 7950 GX2 - latest drivers installed

Camera:
CANON Legra HFR16
Output files: AVCHD

PROBLEM:
I am trying PD9 but the software cannot read the AVCHD (MP4) files on my Canon video camera. In 'Capture' page I get the following:

Loading contents
Unable to load content from specified folder/disc. Cyberlink PowerDirector does not support any content in the folder/disc.

I can download the video files to my PC to edit, but when the media is imported into PD9 the files show up as MP4 music files (used the music notes icon) and these cannot be played or accepted in the time-lines for editing.

NB these AVCHD files can read and edited in the free software that came with the camera, ImageMixer 3, and my previous video editing software, Roxio Creator 2009.

Any ideas to resolve this would be appreciated...