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No, I don't take the disc out until I've already received the error.

Do you know if there's a way to get a refund for this software if it's not going to work properly with my computer? I purchased the software last week in order to get some DVDs ready for Christmas, but now I'm running out of time and I'd rather spend the money on a different software program that will work properly with my computer if there's no way to get this working.

Thanks
Here is the Diagnostics text file that you need.

I've tried burning with all other programs closed but still got the same error.

The error code eEB020BE4 always appears at 99%, but when I take the disc out, nothing has been burned on to it.


Thanks again.
Hi Nicolás

I have attached the screenshots that you're looking for. Please let me know if there's any other information that you need.

Thanks
Can anyone tell me why I am getting error code "CS000944875" when I am trying to burn to DVD with PowerDirector 9? I've tried restarting, tried buring with no other programs open, and tried various brands of recordable DVDs. Please help!

Thanks so much.
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