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Hi! Seems some members are having the problem to check the orders.

You can also check your order from the link below:
https://www.findmyorder.com/

Hope it helps!

Grace
Hi, you can directly request a refund from Digital River via this page.

http://store.cyberlink.com/DRHM/store?Action=DisplayERefundInstructionsPage&SiteID=clinkus&Locale=en_US&Env=BASE

To contact the Digital River customer support, you can do so via this page:

https://store.cyberlink.com/DRHM/store?Action=DisplayContactFormPage&SiteID=clinkus&Locale=en_US&Env=BASE

I hope it gets resolved for you properly.
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