Messages posted by Librarian

As for producing to raid 0, I use 2 Hitachi Deskstar 1tb drives in Raid0 with excellent results. As for burning to a dvd, be aware that some dvd drives need a firmware update to work correctly. I found this out the hard way. If you do a google search for the firmware update for samsung dvd drives (and others too), you should be able to find a web site that will let you download software to test your dvd drive and tell you if you need an upgrade. There is also a small background application that will check for further fimware updates for your dvd drive as well.

Don Williams a.k.a Librarian

Quote: Just had another reply from Tech Support regarding the e80007000E burn failure message.
I pointed out that the problem has been experienced by many other PD9 uses, with different PC specifications and project characteristics, but all occurring at the same point - around 21-24% of the process.

My comments were ignored and I was just asked to upload files again to the Cyberlink ftp site - for the third time!
And, for the third time, access to the site was refused, despite new passwords being sent. Attempts were made using three different browsers (Firefox, Google Chrome and IE). All attempts have failed.

The burn failure (e80007000E) problem seems to have Cyberlink stumped and from my experiences, they just seem to be resorting to guesswork with no real idea why we are experincing this problem.

A new patch to resolve this is urgently needed!

I'd like to suggest that everyong who has experience this problem contacts Tech Support again and then perhaps they will start to take notice and do something positive about it instead of going round in circles with their suggestions.

All they have to do is advise people what to do to resolve the problem. Not everyone who has this problem is reading ths forum. A simple email about it would be entirely usful to many users and help build a trusting relationship with them.

Quote:

Quote: Software was available free on the web site to upgrade the firmware. It is called Live update. I installed that software and it took only a few minutes to upgrade the firmware on the drive. It is, BTW, about 5 months old. I rebooted to finish the firmware upgrade process

The resolution of your issue is pretty strange, the last firmware update for your SH-S223B in your dxdiag was SB02 in 7/31/2009. Difficult to believe your 5 month old machine didn't have 1 1/2yr old firmware installed. Sounds like your issue might have been very unique, glad you got it working.

Jeff

What's even more weird is that the brand new machine I was having the same proble with at church has two brand new Samsung DVD burners in it. I only brought that machine online last week. I did the upgrade on those today and it solved the problem there as well. I was nice to see that Samsung makes it easy to do the upgrade. Pretty much anyone can do it without knowing much about the process. I'm not so sure the issue is all that unique judging by the number of posts on this thread and the other one that has popped up recently. Maybe not all of those posters are going to find the same solution, but I suspect some of them will. I couldn't believe how many different styles and brands of optical drives Samsung has at least a hand in. It is possible that other software either needs this upgrade now of will need it in the future. Otherwise Samsung would not be offering the upgrades. It is only a guess, but I suspect the problem has to do with operating in a 64bitt environment.

I'll be happy to point anyone in that direction. Dafydd, I am glad you sent the info to Cyberlink. I can't believe they didn't aready know about it. It surely must have been an issue in developing build 2504. I was disappointed by the reply I got from tech support. It was mainly boilerplate and pointed the problem partly at other dvd burning software that might be on my machine. It was a new problem for me too. It really brought back memories of days I spent working on Pagemaker version one in Windows 2 (yes there was such a thing). In those days, if you wanted to add adobe type faces or fonts to the directory, you had to do it one at a time in the win.ini file. What a chore. I had to learn it the hard way. This problem was easier to fix once I began to see what it was, It was just the process of thinking what it might be that was hard. I laid awake at night thinking about it. I was more worried about our church machine than my home machine. Fixing it for our church was really important. I have several youngsters who were drooling over the machine and dying to get into editing video. I couldn't put them on something that didn't work the way it should. Now we can go forward with it.

Quote: Something I noticed way back with PD6 was if I was having a problem with a certain video project. Even after fixing a problem it still would not work properly. I found though if I started the project over from scratch it usually worked.

I am also with Neil, don't worry about shadow files if your computer is powerful enough.

For shadow files to work properly you need to wait till your computer processes the videos completely, which can take hours. This works fine if you have a slow computer and the time to wait until they are processed. Most people don't wait and try to edit videos before the shadow files are complete, which can cause problems.

Cheers

Robert2 S

I used to see that with earlier versions of PP. My students would be scurrying to get a project done, and it would cause problems.

Thanks for the reply. It was a new one on me with 35+ years of experience building machines and installing software. I hope my experience helps others. That is the purpose of this forum. The web is truly a blessing for those of us who used to go somewhere to work on machines beforee it existed. I carried a large briefcase full of floppies with the latest driverss I could find. Even so, sometimes I would have to call and wait a long time to talk to tech support or use dialup to download some diver file I didn'have.

For those of you having dvd burn failures, as Bill Clinton said: "I FEEL YOUR PAIN", I have been struggling for the last week with the same problem first on our new computer I had just built for our church and then, after "upgrading" to build 2504 also on my home machine. When I was on build 2316, I did not have this problem. I've gone through almost all the suggestions and work arounds that have been very helpfully offered, but it has not helped. I did find and fix my problem and posted it on the other thread that deals with this same issue. I have copied it from my other post. Here it is:
___________________________________________________________________________________________________

Here is an update to my situation.

I tried unchecking the shadow file box. It made no difference.
I cleaned up my disks and deleted cache and temp files. It made no difference.
I checked my disk and it was alread 100% defragged due to my scheduling of same.

I re read the post from the tech support people. They advised that I had to uninstall any other DVD burning software. I decided not to do that quite yet. In fact I had a Samsung OEM version of Nero9 which came with the 2 DVD burners on our church machine. I wanted to make sure I could burn a disc with that at least. I dropped an mpeg2 file I built on PD9 onto the timeline and put 4 chapters and a title in it. The disc burned perfectly.

As I was installing Nero9, I noticed that the disc made mention of a way to upgrade the firmware on their burners. My home machine does not say it is Samsung on the front of the drive, but upon visiting the web site, I discovered that my home machine's drive is, in fact, an oem samsung drive. Software was available free on the web site to upgrade the firmware. It is called Live update. I installed that software and it took only a few minutes to upgrade the firmware on the drive. It is, BTW, about 5 months old. I rebooted to finish the firmware upgrade process

I then started PD9 and unchecked the box that allows parallel processing and hardware acceleration through my CPU and graphics card respectively.

I built a short program consisting of H.264 (mp4) files totaling 234 mb in length with 4 chapters and a scrolling title.

I went to the Create a disc module and proceeded to attempt a burn. I did not pre produce it. The disc burned perfectly.

I then went back through the process again each time re checking the parallel processing and hardware acceleration boxes. Again, the discs burned perfectly. Although I haven't done it yet, I suspect I can re check the shadow files box as well.

I will also be visiting our church later on this evening to upgrade the two burners on it as well. Unless I post otherwise here, it is a success.

I have never in my experience had to upgrade DVD burner firmware. It is entirely new to me. In my book, that eliminates problems with my Asus M4A88 motherboard. It also eliminates problems with Win 7 and with my Quadro Graphics card.

I have noticed that even more people are having this same problem. I saw it on another similar thread and will post on that one too. Hopefully, it will help others. Upgrading the burner firmware may have been mentioned here, but I haven't seen it. If this is an issue that needs to be addressed by a number of PD9 users, it would be nice if Cyberlink would put out an advisory to that effect.

Thanks for all the help and suggestions on this board.

Don Williams a.k.a. Librarian

__________________________________________________________________________________________________

I don't know if this will fix anything for you guys, but it fixed the problem for me. BTW, I suspect that if those of you who are having problems will check what build of PD0 you are on, I'll wager it is 2504.

Regards,
Don Williams a.k.a. librarian

Here is an update to my situation.

I tried unchecking the shadow file box. It made no difference.
I cleaned up my disks and deleted cache and temp files. It made no difference.
I checked my disk and it was alread 100% defragged due to my scheduling of same.

I re read the post from the tech support people. They advised that I had to uninstall any other DVD burning software. I decided not to do that quite yet. In fact I had a Samsung OEM version of Nero9 which came with the 2 DVD burners on our church machine. I wanted to make sure I could burn a disc with that at least. I dropped an mpeg2 file I built on PD9 onto the timeline and put 4 chapters and a title in it. The disc burned perfectly.

As I was installing Nero9, I noticed that the disc made mention of a way to upgrade the firmware on their burners. My home machine does not say it is Samsung on the front of the drive, but upon visiting the web site, I discovered that my home machine's drive is, in fact, an oem samsung drive. Software was available free on the web site to upgrade the firmware. It is called Live update. I installed that software and it took only a few minutes to upgrade the firmware on the drive. It is, BTW, about 5 months old. I rebooted to finish the firmware upgrade process

I then started PD9 and unchecked the box that allows parallel processing and hardware acceleration through my CPU and graphics card respectively.

I built a short program consisting of H.264 (mp4) files totaling 234 mb in length with 4 chapters and a scrolling title.

I went to the Create a disc module and proceeded to attempt a burn. I did not pre produce it. The disc burned perfectly.

I then went back through the process again each time re checking the parallel processing and hardware acceleration boxes. Again, the discs burned perfectly. Although I haven't done it yet, I suspect I can re check the shadow files box as well.

I will also be visiting our church later on this evening to upgrade the two burners on it as well. Unless I post otherwise here, it is a success.

I have never in my experience had to upgrade DVD burner firmware. It is entirely new to me. In my book, that eliminates problems with my Asus M4A88 motherboard. It also eliminates problems with Win 7 and with my Quadro Graphics card.

I have noticed that even more people are having this same problem. I saw it on another similar thread and will post on that one too. Hopefully, it will help others. Upgrading the burner firmware may have been mentioned here, but I haven't seen it. If this is an issue that needs to be addressed by a number of PD9 users, it would be nice if Cyberlink would put out an advisory to that effect.

Thanks for all the help and suggestions on this board.

Don Williams a.k.a. Librarian

Quote: Hi Don,
A screenshot of the Edit Workspace - where you edit the video.

Please clean up your computer - delete the content of the temp directory and defragment your hard drives.

I'd also like you to carry out a simple possible workaround.
1. Select Produce > Mpeg2 > DVD HQ and output an mpeg2 file - was that successful?
2. What's the file size?
3. Bring the mpeg2 file back into PD9 and add your chapters.
4. Select Create Disc and opt for DVD.
Was that successful?

What drive are you sourcing the video to and from? I note that your E drive has zero free space.

Dafydd

OK, I have attached a screen shot of my editing space. I don't see anything out of the ordiinary. BTW, I checked the build number on this machine. It is 2504. That is the same build that started problems on my home machine. If I can find the install set, I will go back to 2316. I saw that you looked at my diag file. If you look at the event log, you will see, that it records a fault in PD9.

Also, I received a reply to my tech support request. It was all about using high quality discs ans not touching the surface. I can't believe the tech support guy even read my request very closely. I am using Memorex discs and I know better than to contaminate surfaces. Even if I did, the chances that the software would choke at exactly 88% every time are astronmical. I have a stack of about 10 coasters to prove that it does the same thing every time.

Your suggestion of a work around was thoughtful. As I said in my earlier post, I had already thought of it too and tried it 3 times. However, why should any of us have to do that when the software should work fine the right way? I've been using digital editors ever since the first very crude choices became affordable. My first personal machine that had an editing capture card had a gigantic 1 gig hard drive for which I paid a handsome price. I know that video editing is one of the most stressful things one can ask a computer to do. That is why mine are as robust as I can afford to make them. The motherboard has won a bunch of awards. I looked that up. It is well thought of. The drives get really good reviews. Win 7 pro is installed properly. Over the years,I've installed windows more times than I can count. The video card, although not professional grade, is pretty good. My home machine has a Quadro FX570 card which is a work station class card. I jsut inistalled CS5 and it runs just fine. However both machines choke on PD9 every time. Considering how picky CS5 software is and that it runs fine on the same configuration, you would think that a less amibitious package like PD9 would have no problems at all. If Cyberlink is having an issue with this build(and I am certain they are) the honorable thing to do would be to admit it and say this is a known issue. Then fix it. I am sorry to rant about this but my patience with what I thought was good software is about to run out.

Quote: Hi Don,
A screenshot of the Edit Workspace - where you edit the video.

Please clean up your computer - delete the content of the temp directory and defragment your hard drives.
I doubt there is much in the temp files. It was brand new last Friday night.

I'd also like you to carry out a simple possible workaround.
1. Select Produce > Mpeg2 > DVD HQ and output an mpeg2 file - was that successful?
Did that already. It will produce the file which is around 3.7 gigabytes, Yes, it was dvd HQ. When I dropped it on the timeline and added chapters and a menue it choked again at 88%. It will produce a dvd if I add no chapters and select no menu.
2. What's the file size?
see above.
3. Bring the mpeg2 file back into PD9 and add your chapters.
See above. As I said, I had already tried that (3 times)
4. Select Create Disc and opt for DVD.
Alread tried that. See above.
Was that successful?
Nope. See above

What drive are you sourcing the video to and from? I note that your E drive has zero free space.
The source drive is drive F: which is a Raid0 configuration using 2 1 TB Hitachi deskstars. Same as I have on my home machine. Works great.

The drive with 0 bytes available is because it is a second Samsung DVD Burner, just like the first one (whci is the same as D drive (also a Samsung)

Dafydd

Ia am attaching event logs and dx diag file per your request.

My xacti is one with a longer lens than the one you have reviewed. It definitely records in H.264/Mp4. Resolution is 720p. I've been shooting football games mostly for high school and small colleges since 1973. When I started doing it, I used first a Bolex H16m 16mm camera with a wonderful Pan Cinor lens. I wore that one out and moved the Pan Cinor to a B&H with 400' mags and a motor drive. Film became too expensive for the teams and we went to video. With the Xacti, I am grateful be able to just copy files to my hard disk and begin editing. Chip cameras are the way to go right now.

I have installed the 2504 build on my home machine and that is when I really began to have problems. Before that, on the 2316 build, I had relatively few crashes and almost never when building a CD. I built a 3 disc set for my grandson's pewee football team from all the games I had shot the whole season. I built all of those and ran at least 15 sets of them without a crash. After the 2405 install, I tried a simple build of one game and it choked at 20% completion when building to a folder. I think my drivers are all up to date including the mb bios. All video for those discs were done on the Sanyo Xacti.

The reason I chose PD was that I had bought the new Xacti camera and the only CS version available to me was CS3 at the time. It hates H.264/Mp4 files as most editing packages of that vintage do. I did not want to have to spend the time using a 3rd party file converter every time I wanted to edit. BTW, CS3 worked great with AVI files. I never had crashes.

If there is another patch coming soon, I hope it is VERY soon and resolves the issues I am having. I try my best to keep my machine updated. I would like very much to keep using and promoting PD9, but these recent problems make that very hard to do.

Thanks very much for your help. I will try to do something about a screen shot, but I wonder how to do that when the machine freezes up and I either have to use Task manager to kill the program or do a hard reset. One other thing that would be nice about PD is that I would like to be able to keep both PD8 and PD9 on my macine. When I did the 9 install it wanted to wipe out my 8 version. With adobe, several versions can be maintained at the same time.

OK, here we go. I went home around midnight and checked the build on my home machine. It was 2316. After many attempts, I was able to access the 2405 build and download it. I then installed it on my home machine. After that, I set up a timeline with about 44 minutes of my grandson's basketball game, placed one title at the beginning and 4 chapters at each quarter. The video inserted was in h.264 format at 720p resolution shot on a sanyo xacti camera. I have used this camera and the resulting files on PD 8 and build 2316 of PD9 with good results. It then attempted a burn to file since I had left my spindle of disks (and coasters from failed burns) at church. The program stopped working at 20% completion and froze the entire system so that I had to do a hard reset. I don't like to do that, but had no choice. I am attaching a diagnostic file and event logs. I don't have a screen shot of what happened. These events are new to me on my home machine. I had never experienced a PD9 crash with build 2316 that had completely locked my machine. I hope the information I am attaching is useful in solving this problem. I paid for the church's new copy of PD9 out of pocket and cannot in good conscience ask them to pay for a program that won't do what it is supposed to do. If I can't make it work, I will eat the cost of it and try something else. These are similar events to those that have been happening with the new machine and PD9 installation at church.

Quote: Hi

Have you posted another topic specific for your needs?
What does that mean? PD9 crashes on create disk. This is a thread discussing that topic.

Have you tried all the suggestions in the forum front page?
Did a search for this topic.

Have you re-installed the software?
No. I just installed it on a new machine on saturday

Have you attached a diagnostic file?
I guess I'm stupid on this one. What kind of diagnostic file.

Have you updated your video drivers?
Did you read my post closely. I stated that all drivers and bios's are latest available versions.

Have you given the necessary information to help other forum users help you???
What other information do you need. I gave you my machine specs. I stated that there is no messsage when it crashes. If you can tell me what you need to know, I will gladly give it.

Good luck with CS5
Already have that.

I've got the same crash problem too. My machine is win7 Pro. I have and AUSUS m488 mb with AMD Phenom 1075 6 core processor, 8 g of corsair ram, 1 tb hitachi deskstar os drive and 2 more of the same in raid 0. Also have a saphire 5570 card and 2 samsung dvd burners. The machine is quick and runs everytihng else perfectly. PD9 crashes at 88% completion like clockwork. There are no messages, it just stops working. I have tried projects from 8 minutes long to 68 minuetes long, and as long as I have a menu and chapters, it chokes every time. I have also tried producing the file, dropping it onto the timeline, adding chapters and a menu, and guess what? Same thing happens. I know my dvd burmers are working properly. I can write a disk from win7 just fine. In addition to the crash on create disk, the program crashes every few minutes. All drivers are upgraded and bios's are properly flashed to the latest versions. This is my second install of PD9. It is for our church. I put PD9 on this macine (which I built) becuase I have one almost like it at home and have had fairly good results with it. However, on my home machine, it crashes more than I would like. About the only difference is the video card. My home card is an older pny quadro fx570 with win7 drivers. This is so disapppointing to me that I have changed my mind about how much PD9 is worth. Right now, if I had the choice to make all over, I would never choose a cyberlink product again. If I could afford it, I would use CS5 Production Premium. I teach video production at a local college and we use that also on editors I have built. It works very well. I don't think any software should be this "quirky" as someone mentioned earlier in this thread.

If I sound frustrated, then I presented myself clearly.