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I've accessed the support ticket page a couple of times, and no-where is there a place to SUBMIT a ticket.
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Your sales page should make it clear that the version that comes with the Media Suite is scaled-down and not the full version. Otherwise, it is misleading, and could, I believe, get the company in hot water with the FTC.
I purchased the Suite thinking it included the full version.
The link you provided goes to a FAQ page, and as I mentioned in my original post, there doesn't seem to be any way to actually CONTACT customer support. There's a place to contact TECHNICAL support, but not CUSTOMER support.
And the link you provided for version differences opens to a post on color boards. There is a post later on the page about version differences, but none of them list the Media Suite, which is, I assume, a retail version.
Actually, after reading many threads here on the forum, I got the feeling that the trial version may not have all features, so I went ahead and opened the box and installed the Suite. After this, the camcorder files opened fine.
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Oh, I guess I should add that while I have purchased Media Suite 8, I'm currently testing the trial version before opening the package in case I need to return it.
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This website is hard to figure out. Can't seem to find any way to submit a support ticket -- only view past tickets.
Anyways, I just bought the Media Suite 8 because the video editing component (PowerDirector) is supposed to be the most feature-rich editor in it's class.
Imagine my surprise when I try to import my camcorder MPEG-2 files and it says the audio format isn't supported!
If I can't import my camcorder files, then the video editing is useless to me.
How can I make this work?
I'm using Windows 7 (64-bit), and Win Media Player plays the files just fine, so the codec is installed on my system.
Oh, by the way, the install process hung when installing a driver. Not sure which one -- after 20+ minutes of watching the dialog box saying it was installing PowerDirector (and nothing actually happening), I went into the task manager and killed the "installing driver" task. Surprisingly, the install process continued after that.
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