Oh, I guess I should add that while I have purchased Media Suite 8, I'm currently testing the trial version before opening the package in case I need to return it.

Hi Alan,
Customer Support will deal with refund or return issues you have: https://membership.cyberlink.com/prog/support/cs/index.do

The version you've purchased of PD8, within MediaSuite has limitations, it is NOT the full version. Reading the audio file (Dolby Digital) is one of the limitations. You need to use/buy the full versions of PD8 (Ultra or Deluxe.).

Check the version differences here: http://forum.cyberlink.com/forum/posts/list/9621.page#43679

Dafydd

Your sales page should make it clear that the version that comes with the Media Suite is scaled-down and not the full version. Otherwise, it is misleading, and could, I believe, get the company in hot water with the FTC.

I purchased the Suite thinking it included the full version.

The link you provided goes to a FAQ page, and as I mentioned in my original post, there doesn't seem to be any way to actually CONTACT customer support. There's a place to contact TECHNICAL support, but not CUSTOMER support.

And the link you provided for version differences opens to a post on color boards. There is a post later on the page about version differences, but none of them list the Media Suite, which is, I assume, a retail version.

Actually, after reading many threads here on the forum, I got the feeling that the trial version may not have all features, so I went ahead and opened the box and installed the Suite. After this, the camcorder files opened fine.

Cyberlink support is at the top to this forum page. If you follow the link Customer support, look on the left menu for support tickets.

Or go here:
https://membership.cyberlink.com/prog/support/cs/support-login.jsp Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

I've accessed the support ticket page a couple of times, and no-where is there a place to SUBMIT a ticket.

Hi Alan,
Use "Contact Technical Support" Depending on how you fill in the proforma it presents you with - you will get pointed to the right place - BUT make sure you have your licence number.

Having said the above I am finding it impossible to get responses from either Tech Support OR Customer support. I get acknowledgements of my submissions but no resolution responses - sad really.

Don Gigabyte I7/4940 O/C 4.3, Noctua Cooler 10GB DDR3, 4 x 1TB, 1TB SSD, Geoforce GTX660 TI 8500W PSU, Windows 10 Pro 64bit.

Hi me agin!,
Clicking on support tickets will only show you the history of your support requests.

Don Gigabyte I7/4940 O/C 4.3, Noctua Cooler 10GB DDR3, 4 x 1TB, 1TB SSD, Geoforce GTX660 TI 8500W PSU, Windows 10 Pro 64bit.