No normal blu-ray support for 12th Gene i9 intel UHD graphic?

superb

Newbie Joined: Jul 27, 2011 09:36 Messages: 17 Offline

Solved by

Jul 01, 2022 15:42

After dealt with serious issue https://forum.cyberlink.com/forum/posts/list/97203.page now I am facing another issue, this is about not playing normal blu-ray(not UHD bluray) on my new PC with powerDVD17. My pc Build with intel UHD graphic(12th generation i9 12900 series )
I checked with cyberlink's bluray Advisor and result logs are attached with this post.

There is no more new update for powerDVD17 since 2019, is powerDVD17 dead for new PCs?

Bello are screen shots of error and bluray Advisor results. Result logs are attached with this post as zip file


Filename	Advisor.jpg	Download
Description
Filesize	345 Kbytes
Downloaded:	83 time(s)


Filename	unable.jpg	Download
Description
Filesize	546 Kbytes
Downloaded:	73 time(s)

Filename	CyberLink_Advior_Log_20220702_004926.zip	Download
Description
Filesize	1 Kbytes
Downloaded:	994 time(s)

This message was edited 1 time. Last update was at Jul 01. 2022 17:02

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Jul 01, 2022 20:50

Quote After dealt with serious issue https://forum.cyberlink.com/forum/posts/list/97203.page now I am facing another issue, this is about not playing normal blu-ray(not UHD bluray) on my new PC with powerDVD17. My pc Build with intel UHD graphic(12th generation i9 12900 series )

According to your Advisor.jpg screenshot, your pc can play normal blu-ray discs. Read that top paragraph.

superb

Newbie Joined: Jul 27, 2011 09:36 Messages: 17 Offline

Jul 02, 2022 08:35

Quote

According to your Advisor.jpg screenshot, your pc can play normal blu-ray discs. Read that top paragraph.

I don't understand!! It always getting an error even cyberlink_bluray_advisor showing everything green. See the unable.jpg attachment, thats what error I getting when using "Intel UHD graphic" GPU.

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Jul 02, 2022 20:27

Quote I don't understand!! It always getting an error even cyberlink_bluray_advisor showing everything green. See the unable.jpg attachment, thats what error I getting when using "Intel UHD graphic" GPU.

According to your CyberLink_Advior_Log_20220702_004926.zip, clicking the more info goes to the Cyberlink FAQ link that says you need to upgrade the Essential version to use the more advanced features.

Since you have already contacted support on your other post, it may be best to contact them too for this post to see if they can also get this resolved for you quickly.