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Cannot find Shutterstock music downloads on PC to import to project - MAR 21
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Janeth [Avatar]
Newbie Private Message Joined: Feb 14, 2022 23:50 Messages: 1 Offline
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I am using AudioDirector 365 with Windows 11. With project open, I have tried to download Shutterstock background music tracks. It says that the file is downloading to AudioDirector, but they do not appear in project's library nor can I find them on PC to import. What directory are they falling into? Can anyone give me suggestion as to where to look?
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 7834 Offline
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I just did a quick test and the downloaded clip immediately showed up in the imported media library. There were no additional steps needed:

The downloads themselves are apparently stored in an encrypted format so they can't be used outside of AD.

On my system the default folder is C:\Users\[your username]\AppData\Local\Cyberlink\AudioDirector\DownloadedAudio\Shutterstock and the downloaded clips will start with pdz followed by a long hexadecimal string like pdz9d3d1762e1e7defada7ccc8d3ad5053e

There's nothing you can do with those files, so if you aren't seeing anything after importing you may want to uninstall AD (using the Windows uninstaller or by right-clicking on the app from the CL App Manager) and try installing it again. Maybe even reboot just to be sure.
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Hello Janeth,

Welcome to the AudioDirector forum laughing

optodata is correct. When you download something from Shutterstock it should (a) download, then (b) import the audio clip into ADR's library, evidenced in this screen capture:

Unfortunately, it doesn't occur like that on every occasion! surprised e.g. when I first tried to download a particular clip "A Life As One" it downloaded but did not import into the library. I repeated my attempt & it worked.

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