Unable to upload videos to YouTube? - November 30th 2009

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Solved by

Nov 30, 2009 13:57

Unable to upload videos to YouTube?

Users of PowerDirector versions 6, 7 and 8 and YouCam versions 1.0, 2.0 and 2.5 may experience problems uploading their videos to YouTube.

This is because YouTube had recently changed their server connections. In the meantime, we are working on patch update releases and will send out notifications once the update files are ready.
http://www.cyberlink.com/prog/support/cs/faq-content.do?id=7809

CyberLink have made available a temporary fix. PD users will be emailed by CyberLink in due course when a full patch update is available.

Installation instructions:
Ensure PD is closed.
1. Download the attached zip file
1-1. Extract the contents from the zip file YouTubeMgr.dll
2. Copy the file:YouTubeMgr.dll
3. Paste the file here: C:\Program Files\CyberLink\PowerDirector\runtime\YouTube
The new YouTubeMgr.dll file replaces the previous one.
4. Open PD and continue editing.

The file provided here was created by R&D at CyberLink and is a temporary fix.

Does the fix work for you? Please let other members know.

Dafydd
[Moderator]

December 8th 2009:
Post edited. the patch is no longer needed. YouTube have corrected the situation.
Dafydd
[Moderator]

This message was edited 5 times. Last update was at Dec 08. 2009 10:26

JAMES

Newbie Joined: Nov 30, 2009 15:03 Messages: 1 Offline

Nov 30, 2009 16:14

I tried the fix, and it still doesn't work. It gets through the production, and it even appears to complete the uploading, generating a green check box, but a dialogue box pops up saying that the file could not be uploaded to YouTube.

GEAtkins

Newbie Joined: Nov 15, 2009 15:38 Messages: 25 Offline

Nov 30, 2009 22:01

It worked successfully for me.....

Glenn

OnTheWeb1

Contributor Location: Michigan USA Joined: Jan 02, 2009 12:58 Messages: 511 Offline

Dec 02, 2009 09:27

No, it doesn't work for me on Win7 64. Gives a password error (that is false).


Filename	YouTubeUploadProblem.png	Download
Description
Filesize	14 Kbytes
Downloaded:	312 time(s)

Win8 64-bit Pro Retail
Intel i7-4770
16GB DDR3 1600 8-8-8-24
MSI Z87-G45 Motherboard
ASUS GTX 660 Direct CU II OC 2GB GPU
1 TB RAID 1 (mirrored) Drive Array
Several scratch drives for video, TMP, pagefile.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Dec 02, 2009 09:33

Thank you Steve.
I've reported the issue you found.

Dafydd
[Moderator]

GEAtkins

Newbie Joined: Nov 15, 2009 15:38 Messages: 25 Offline

Dec 02, 2009 10:31

Quote: It worked successfully for me.....

Glenn

I am on Vista Ultimate SP2 32bit if that helps at all...

Glenn

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Dec 02, 2009 11:05

Hi Glenn,

Thank you for the report and the additional information. I have referred OntheWeb's post to R&D for them to check.

Dafydd
[Moderator]

This message was edited 1 time. Last update was at Dec 02. 2009 11:05

gww528

Newbie Joined: Nov 29, 2009 19:17 Messages: 1 Offline

Dec 02, 2009 15:32

The fix worked....

Windows 7 Pro 64 bit

Thank you

This message was edited 1 time. Last update was at Dec 02. 2009 15:38

MIKAEL

Newbie Joined: Nov 24, 2009 16:46 Messages: 5 Offline

Dec 02, 2009 16:53

Works fine for me W7 x64 RC1 (Ultimate)

OnTheWeb1

Contributor Location: Michigan USA Joined: Jan 02, 2009 12:58 Messages: 511 Offline

Dec 04, 2009 23:26

I tried several things: rebooted, cleared all cookies & browsing history, created brand new video from scratch... very simple. Still get the same error, so I can't auto upload to youtube because of the password issue.

I noticed youtube has made some changes to their manual logon process that now requires a keyword to be entered along with a password if you choose to stay logged on between sessions. May not be related but seems pretty close to the time I started having youtube issues. Win8 64-bit Pro Retail
Intel i7-4770
16GB DDR3 1600 8-8-8-24
MSI Z87-G45 Motherboard
ASUS GTX 660 Direct CU II OC 2GB GPU
1 TB RAID 1 (mirrored) Drive Array
Several scratch drives for video, TMP, pagefile.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Dec 05, 2009 09:23

Patch is no longer needed:
http://forum.cyberlink.com/forum/posts/list/8653.page#39081

I know the person who's posted the information at the link above.

Reinstall PD to revert back.

Dafydd
[Moderator]

This message was edited 1 time. Last update was at Dec 05. 2009 09:25

OnTheWeb1

Contributor Location: Michigan USA Joined: Jan 02, 2009 12:58 Messages: 511 Offline

Dec 05, 2009 17:34

I completely reinstalled, but no dice. Still get the incorrect/inactive user name or account error. Win8 64-bit Pro Retail
Intel i7-4770
16GB DDR3 1600 8-8-8-24
MSI Z87-G45 Motherboard
ASUS GTX 660 Direct CU II OC 2GB GPU
1 TB RAID 1 (mirrored) Drive Array
Several scratch drives for video, TMP, pagefile.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Dec 07, 2009 11:18

Hi Steve,
You appear to have a "unique".
Email all your data please include: images, diagnostic and a summary of the issue. I'll pass this onto support for them to investigate and attempt to replicate.

Dafydd
[Moderator]

OnTheWeb1

Contributor Location: Michigan USA Joined: Jan 02, 2009 12:58 Messages: 511 Offline

Dec 07, 2009 16:53

Ok here's the video of it in action. I just used the built in cyberlink demonstration photos. Diag info is attached.

http://www.youtube.com/watch?v=yxCfHETA-RM

Filename	DxDiag.txt	Download
Description
Filesize	34 Kbytes
Downloaded:	398 time(s)

Win8 64-bit Pro Retail
Intel i7-4770
16GB DDR3 1600 8-8-8-24
MSI Z87-G45 Motherboard
ASUS GTX 660 Direct CU II OC 2GB GPU
1 TB RAID 1 (mirrored) Drive Array
Several scratch drives for video, TMP, pagefile.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Dec 08, 2009 05:38

Hi Steve,

I have to ask the following questions:

1. What build of PD8 are you using?
2. Have you checked your firewall settings to ensure PD8 has access/can communicate with the net?

Sorry if these are "dumb" looking questions...

I am referring this to R&D to try and replicate.

Dafydd

OnTheWeb1

Contributor Location: Michigan USA Joined: Jan 02, 2009 12:58 Messages: 511 Offline

Dec 08, 2009 08:52

version 2220c

I tried with 2220c, then added the patch, didn't help.
Went back to 2220c without the youtube patch.

Thought maybe it was because I modified the default youtube profiles bitrates, but I changed them and tried different standard profiles with the same result.

PDR.exe has all firewall rights. Win8 64-bit Pro Retail
Intel i7-4770
16GB DDR3 1600 8-8-8-24
MSI Z87-G45 Motherboard
ASUS GTX 660 Direct CU II OC 2GB GPU
1 TB RAID 1 (mirrored) Drive Array
Several scratch drives for video, TMP, pagefile.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Dec 08, 2009 09:43

Hi Steve,
I Skype'd CyberLink/support this morning (5 hours ago) - they're looking into the youtube issue you have. Good video

Dafydd
[Moderator]

Cap'n Kevin

Senior Contributor Location: Chebeague Island, Maine Joined: Dec 26, 2008 20:22 Messages: 2011 Offline

Dec 09, 2009 21:46

Yep!! Me Too!

Build 2220c and can't connect. Verified that I can log into YouTube Account.

See attached video clip of error message.

http://www.youtube.com/watch?v=X8nr7VAwpqE

Kevin

Check out PDtoots. PowerDirector Tutorials and more! Over 5,000 Subscribers.

OnTheWeb1

Contributor Location: Michigan USA Joined: Jan 02, 2009 12:58 Messages: 511 Offline

Dec 09, 2009 22:03

In my opinion, I suspect what is happening is whoever changed the code is not waiting long enough for the youtube server to acknowledge the user account. It creates an error, incorrectly interpreted to a login or account failure.

People that have low latency internet connections are not seeing the problem... under ideal conditions the code actually works properly.

Increase the login timeout and we're good to go.

Just a thought.

Win8 64-bit Pro Retail
Intel i7-4770
16GB DDR3 1600 8-8-8-24
MSI Z87-G45 Motherboard
ASUS GTX 660 Direct CU II OC 2GB GPU
1 TB RAID 1 (mirrored) Drive Array
Several scratch drives for video, TMP, pagefile.

Cap'n Kevin

Senior Contributor Location: Chebeague Island, Maine Joined: Dec 26, 2008 20:22 Messages: 2011 Offline

Dec 09, 2009 22:16

I think you are absolutely right OnTheWeb.....And it went right over my head!

Kevin

Check out PDtoots. PowerDirector Tutorials and more! Over 5,000 Subscribers.