New December version of PD365 Crashes When clicking on the DOWNLOADED button.

SupraManG

Newbie Joined: Apr 11, 2019 08:37 Messages: 2 Offline

Solved by

Dec 24, 2021 09:23

I have the most recent December version of PowerDirector 365(version 20.1.2415.0 64-BIT). For some reason when I have main interface window opened and I click on the MEDIA ROOM button(F3), then select the DOWNLOADED button, the download will start and before it finishes, the program crashes. I've tried restarting the computer several times to see if this corrects the problem but it happens every time I click on the DOWNLOADED button. If anyone has had this issue and found a solution, please advise me of this.
Thank you.

COMPUTER SPECS:

OS: WINDOW 10 PRO(64-BIT) version 21H1 (BUILD 19043.1415)

MB: MSI X470 GAMING M7 AC

CPU: AMD RYZEN 7 2700X

MEMORY: 32 GB G.SKILL ROYAL Z

GRAPHICS CARD: NVIDIA GEFORCE RTX 2070 SUPER

DRIVES: (1)SAMSUNG 970 EVO PLUS 1TB NVME. (1)CRUCIAL CT500 GB P1 SSD. (1)WD 4TB HDD


Filename	CRASHPIC.PNG	Download
Description	Picture of Error Message when program crashes
Filesize	18 Kbytes
Downloaded:	4 time(s)

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 24, 2021 13:09

I don't see any issues like that on my system with the latest PD365 version, so please follow the steps in the Read Me Before Posting guide and attach the DxDiag test results.

Two things you can also try would be to run the Windows diagnostic commands exactly as described in this post; and then to uninstall PD (right-click on it from the App Manager and choose Uninstall) and then reinstall it.

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