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PowerDirector365 latest upgrade
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Brian108 [Avatar]
Newbie Private Message Joined: Sep 30, 2018 04:41 Messages: 40 Offline
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I just installed the latest upgrade and the program won't open at all. Please help.
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 6628 Offline
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This is a user forum and not official Cyberlink support. If you'd like one of the volunteers here to assist, it would be great if you could give us more information on what happens when you double click on the desktop icon. You can also open the App manager and click on the Launch button for PD365.

You may also want to try rebooting to see if that helps.
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Brian108 [Avatar]
Newbie Private Message Joined: Sep 30, 2018 04:41 Messages: 40 Offline
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Quote This is a user forum and not official Cyberlink support. If you'd like one of the volunteers here to assist, it would be great if you could give us more information on what happens when you double click on the desktop icon. You can also open the App manager and click on the Launch button for PD365.

You may also want to try rebooting to see if that helps.


Thank you Optodata for your swift reply.

I have tried rebooting, no change.

I have tried the App manager, same result.

When you click on the launch button (from the desktop or the App manager) the intro box opens with the surfer, then disappears and the programme opens for a couple of seconds. Then... OOps... PowerDirector has stopped. Click [send and troubleshoot] to report this issue etc. etc. I put in the box... 'Opening the program'. Added my email address and clicked the 'Send and Troubleshoot' button (which I have now done quite a few times).

So the programme does open for a couple of seconds then crashes.

Brian108
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 6628 Offline
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That's certainly a problem and the best thing to do is to contact Cyberlink tech support from this page. You may want to include a link to this forurm discussion so they can see what's been posted here.

You'll need to generate and send them the DxDiag test results, and if you'd also like to attach them here we may be able to spot and help you correct at least some issues. Please follow the steps in this post.
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MusicLover [Avatar]
Newbie Private Message Joined: May 17, 2014 17:19 Messages: 11 Offline
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Quote I just installed the latest upgrade and the program won't open at all. Please help.


Have you checked your Windows log (Event viewer)?

This message was edited 1 time. Last update was at Apr 12. 2021 17:29

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Brian108 [Avatar]
Newbie Private Message Joined: Sep 30, 2018 04:41 Messages: 40 Offline
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Sorry for not replying sooner. The problem was after installing the latest monthly update for PD365 the programme refused to open.



I wrote to Cyberlink Tech dept. who were pretty quick getting back to me. They gave me several options to try including...

1. Uninstalling the program through the application manager and re-installing it. Still didn't open.

2. Turning off all other open programmes including my internet protection software (Kaspersky). Then try opening it again.

Solved! For some reason, the programme was blocking Cyberlink which it has never done before, so after the monthly PD365 update it didn't recognise the newer version and blocked it.

Thanks for all the help.

Brian
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