Hi and welcome to the CyberLink PowerDVD Forum

In order to make sure others can help you in the best way please make sure to provide as much info about your problem as possible.
This Forum is no official support forum and technical support team will not reply to your postings. Please contact the technical support for official support. This forum is intended for user-to-user help.

Before posting any issue - please make sure to have installed the latest patch for your PowerDVD.
Free Patches for our Retail and Online Versions can be found here:
Please follow me to see the latest free patches for PowerDVD

If you use OEM Version of PowerDVD (e.g. pre-installed or bundled with Disc Drive) please use only the integrated update function of PowerDVD and do not install the Retail patch to your Software.

Please also make sure to have installed the latest versions of your Graphics Adaptor and audio device

If you encounter a problem in PowerDVD please help to collect as many information and post it in your thread:

PowerDVD full Version
PowerDVD Trial Verison?
PowerDVD SR Number (when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!)
PowerDVD TR Number (if shown)
If the issue happens after patch installation - please also add the
Full version number before patch
SR-Numnber before apply patch

Operating System (including x86 or x64 Bit Version)
Do you use administrator or restricted user account?
Is your PowerDVD a Retail product or bundles with HW?
Used VGA
Used VGA driver version
Used Audio device
Used Audio device driver version
The Audio setting in PowerDVD and in OS (default devices)
Used ODD drive (full model name and Firmware Version)
Do you use Amplifier (Model/connection)
Used Display(s)
Which kind of display connection (HDMI/DisplayPort/VGA/DVI)
Which display refresh rate do you use while Playback (24/25/50/60/120/...)
Are you using single or dual monitor environment
Are you using clone or extended mode (if use two display)
(3D only) Please provide detail info about 3D setting in PowerDVD
What kind of Antivirus SW are you using?
What is your default Internet Browser?
The detailed issue description
Does the issue happen in Classic mode or CinemMode (MCE-Plug-In) or both?
Which DVD or BD title cause the issue

Please also add your DXDIAG log to the post (as attachement)

to create the DXDIAG:
Start =>
In the Search/Program field type "DXDIAG" and press the [Enter]
save to File and upload the file as attachement

Please add the BD-3D Advisor log to the post (as attachement)

If you need technical support please contact our Support Team:
https://membership.cyberlink.com/prog/support/cs/service/technical-support.do
You must have logged-in to the member's area to use the Technical Support

If you are not sure about 3D compatibility of your devices - please check the related manufacturer pages:

List of 3D info pages of VGA manufacutrers

If there is a error message - please attach this message as snapshot!!

Please do not "highjack" other's thread - if you have own question - please start an own thread.


Thanks
Michael