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Transfert my license on my new computer
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JocelynL [Avatar]
Newbie Private Message Joined: Jan 10, 2018 18:36 Messages: 17 Offline
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Hi,

I owned a Director 6/Powerdirector16 license.

I would like to install the product on my new computer and delete the product on my old computer. I have all the infos: product number, etc.

Is it possible to transfer my license ?

Regards
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8063 Offline
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Yes, there's no problem with you doing that. You'll need to have the original installer to set up PD16 on your new computer. See this FAQ if you no longer have access to it.
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JocelynL [Avatar]
Newbie Private Message Joined: Jan 10, 2018 18:36 Messages: 17 Offline
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Yes, installed right now. on my new computer without issue.

But I have an issue with my old NewBlue Video Essential 2,3 ... plugins bought three years ago directly on the NewBlueFx website.

I can't activate them. I got the following error message 'it is alreeady activated on another computer' (probably on my old computer).

I have the serial numbers, the invoice, etc.

Support request sent to NewBlueFx.

Regards

This message was edited 2 times. Last update was at Nov 29. 2020 22:34

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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8063 Offline
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NewBlue's customer service is very good, and they should respond within one business day.

If you have an account with them, you can go straight to their product activation page and deactivate the old versions to free up the licenses for your new setup.
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JocelynL [Avatar]
Newbie Private Message Joined: Jan 10, 2018 18:36 Messages: 17 Offline
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I have an account with them and bought the following plugins:

NewBlue Essential
NewBlue Essential 2
NewBlue Essential 3
NewBlue Essential 6
NewBlue Essantial 7


I will give you a feedback in the next days.

Thank you very much for your help.
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JocelynL [Avatar]
Newbie Private Message Joined: Jan 10, 2018 18:36 Messages: 17 Offline
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Plugins NewBlue transferred
Director 6 Suite transferred

Everything is working fine.
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