How can I re-download my PowerDirector software again? My PowerDirector download link expired, what can I do?

If you purchased PowerDirector (perpetual version) from the CyberLink store, the software download links are active for 30-days, after which they expire. We encourage you to keep a back up of your downloads on your computer or on a cloud storage service. You can re-download the software via the download links in your order confirmation e-mail. If you lost your order confirmation e-mail, please contact customer support.

If you purchased a subscription to PowerDirector 365, you can download the CyberLink Application Manager (CAM) from this page:

https://www.cyberlink.com/downloads/application-manager/download_en_US.html

Once CAM is installed and you are signed in, just click the "Download" button next to PowerDirector on the My Programs tab to re-download and install it.

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

I have bought PowerDirector but I can’t find where I input the product key in the trial version I was using. What can I do?

The trial version cannot be activated. You need to uninstall the trial and then install PowerDirector from the software download link in the verification email you received after purchase.

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Can I install PowerDirector on more than one computer?

If you have PowerDirector Deluxe/Ultra/Ultimate, it is a single license, so it can only be installed on one computer.

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Why does my video preview drop frames or is incredibly slow during playback and editing?

Video editing requires a powerful computer to run smoothly. If the video preview is lagging or is not smooth on your platform, try these suggestions:

- Enable shadow files in General preferences.
- Select a lower preview resolution to reduce the lag during playback.
- Use Render Preview to pre-render the complex sections.
- Select non real-time preview mode.
- Save the project and close PowerDirector to free up memory. Then open again to continue with your project. Close other - applications while using CyberLink PowerDirector.
- Run on a higher-end computer with more memory and 64-bit OS for editing complex HD projects.

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Why does a video clip become blurry/lose quality when added to the timeline?

If the video appears blurry or loses quality after it is added to the timeline, please check the preview quality or disable shadow files. See this FAQ for more detailed information:

https://www.cyberlink.com/support/product-faq-content.do?id=16454

You can set the preview quality by selecting the icon to the right of the camera icon under the preview window, and then select Preview Quality.

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Why don’t I have this feature in my PowerDirector? What features are in my version of PowerDirector?

Some versions of PowerDirector do not include all of the features, for example OEM versions, Deluxe or Standard editions. Also, some editions include more effects and content packs than others.

Click the relevant link for the version you are inquiring about:

- Director Suite 6 and PowerDirector 16
- Director Suite 5 and PowerDirector 15
- Director Suite 4 and PowerDirector 14
- Director Suite 3 and PowerDirector 13
- Director Suite 2 and PowerDirector 12

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

How do I get rid of the adverts, pop-ups, or update notices in PowerDirector?

The patch update and new product notifications that are seen in PowerDirector can be disabled by deselecting the “Automatically check for software updates” option on the General preferences tab.

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do