Downloading Software Issue

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imbartalkocjedi

Newbie Joined: Jun 25, 2014 02:32 Messages: 8 Offline

Solved by

Nov 09, 2020 12:48

I just bought 365 yesterday. I downloaded softward on PC without issue. I tried to download on my laptop and it won't let me. Stuck at 0%. I wanted to use 365 on my laptop for business trips. Last week, before I bought it, I was told via email by Cyberlink that I would be able to use it on two computers as long as I was signed out of one. I signed out of application and software on my PC but was still unable to download it on my laptop. Please help.

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Nov 09, 2020 12:59

This thread may help to solve the issue: https://forum.cyberlink.com/forum/posts/list/83769.page .

imbartalkocjedi

Newbie Joined: Jun 25, 2014 02:32 Messages: 8 Offline

Nov 09, 2020 13:06

Quote This thread may help to solve the issue: https://forum.cyberlink.com/forum/posts/list/83769.page .

Thanks for reply but it didn't help. Still unable to download. There was no previous version of anything on this laptop which is brand new.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Nov 09, 2020 13:40

Quote Thanks for reply but it didn't help. Still unable to download. There was no previous version of anything on this laptop which is brand new.

You should probably contact CL tech support direclty. This is a user forum and we don't have the kinds of tools that customer service/tech support has. You can submit a support request here.

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