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uhd86 [Avatar]
Newbie Private Message Joined: Jan 09, 2020 13:29 Messages: 3 Offline
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Hi,

I have an issue with 4K BD playback. It complains about SGX. Details for support in ticket CS002235909.

Everything is according to FAQ etc.:


  • SGX enabled in BIOS and 128 MB allocated memory PRMRR.

  • HDMI plugged into mobo, CPU I7 10700K. Windows 10 2004. PDVD 19. SGX drivers installed, newest. Tried PDVD bundled ones, no luck.



Everything should be in order.
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Jets2011
Senior Contributor Private Message Location: Canada Joined: Sep 29, 2006 05:26 Messages: 608 Offline
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Without providing all of the requested information (https://forum.cyberlink.com/forum/posts/list/79023.page) it's kind of hard to help ya. Best bet is to wait for cyberlink customer support to respond.

Dave
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uhd86 [Avatar]
Newbie Private Message Joined: Jan 09, 2020 13:29 Messages: 3 Offline
[Post New]
Quote Without providing all of the requested information (https://forum.cyberlink.com/forum/posts/list/79023.page) it's kind of hard to help ya. Best bet is to wait for cyberlink customer support to respond.

Dave


Hi,

I have just written to Cyberlink support all and attached dxdiag etc. But ok, I attached here also.

Basicly:

I7 10700K, MSI MPG 490 Gaming Plus, 16 GB 3600 MHz DDR4, Windows 10 2004, Verbatim 4K Blu Ray drive, 4K TV as monitor with HDCP 2.2 etc.

I get only one error, which is that SGX error. In BIOS I DO have set SGX Enabled, not the default SW defined. Everything shows ok in Windows also, like SGX activator.

When I try to play 4K blu ray, I swap HDMI from RTX 2080 Super to mobo HDMI. The cable is HDMI 2.0.
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