Application Manager says "no internet connection available" but internet is fine

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AlSorrell

Newbie Private Message Joined: Dec 31. 2016 13:25 Messages: 7 Offline

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Aug 01. 2020 18:10

Recently, Application Manager from PD 365 18.6.3019.0 has been giving me a popup when I try to run saying "There is no internet connection available. Check your connection and then try again." No other application is giving trouble and the system tray icon say "Network Internet access".

Windows 10 Home V1909 build 18363.959

Any ideas??
Thanks,
Al

Midoriblue1

Newbie Private Message Joined: Nov 12. 2018 00:31 Messages: 2 Offline

Aug 01. 2020 18:29

Quote Recently, Application Manager from PD 365 18.6.3019.0 has been giving me a popup when I try to run saying "There is no internet connection available. Check your connection and then try again." No other application is giving trouble and the system tray icon say "Network Internet access".

Windows 10 Home V1909 build 18363.959

Any ideas??
Thanks,
Al

I have this problem too.

I have been able to download the latest Application Manager. It then says updating.

After a short while a message tells me There is no internet connection available. Check your connection and try again.

Downloading a new Application manager doesn't help.

Any solutions?
Thanks.

nicholasprior

Newbie Private Message Joined: Apr 04. 2021 21:15 Messages: 1 Offline

Apr 04. 2021 21:17

Quote

I have this problem too.

I have been able to download the latest Application Manager. It then says updating.

After a short while a message tells me There is no internet connection available. Check your connection and try again.

Downloading a new Application manager doesn't help.

Any solutions?
Thanks.

ANY UPDATE REGARDING THIS ISSUE PLEASE, I CANT USE SOFTWARE UNTIL ITS UPDATED!

optodata

Senior Contributor Private Message Location: California, USA Joined: Sep 16. 2011 13:04 Messages: 8236 Online

Apr 04. 2021 22:01

Quote ANY UPDATE REGARDING THIS ISSUE PLEASE, I CANT USE SOFTWARE UNTIL ITS UPDATED!

This is a long standing issue that seems to affect a small number of users at various times. I don't know of any one answer to solve this, so you should probably contact Cyberlink tech support directly for assistance. You can reach them here.

JackAubert

Newbie Private Message Joined: Nov 19. 2021 11:02 Messages: 1 Offline

Mar 05. 2023 07:04

I had the problem, too, but fixed it. Under Control Panel > Internet Options > Advanced, I had enabled TLS 1.0 and 1.1. because I needed them for some obsolete connection. Make sure that TLS 1.0 AND 1.1 are disabled and only use TLS 1.2 and 1.3.

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