Announcement: Our new CyberLink Feedback Forum will launch in a few months, providing a better experience to our users. Once launched, posting new topics or replying to old topics on the CyberLink Community Forum will no longer be available.
CyberLink Community Forum
where the experts meet
| Advanced Search >
Application Manager says "no internet connection available" but internet is fine
Reply to this topic
AlSorrell [Avatar]
Newbie Private Message Joined: Dec 31, 2016 16:25 Messages: 7 Offline
[Post New]
Recently, Application Manager from PD 365 18.6.3019.0 has been giving me a popup when I try to run saying "There is no internet connection available. Check your connection and then try again." No other application is giving trouble and the system tray icon say "Network Internet access".


Windows 10 Home V1909 build 18363.959


Any ideas??
Thanks,
Al
Reply
Midoriblue1 [Avatar]
Newbie Private Message Joined: Nov 12, 2018 03:31 Messages: 2 Offline
[Post New]
Quote Recently, Application Manager from PD 365 18.6.3019.0 has been giving me a popup when I try to run saying "There is no internet connection available. Check your connection and then try again." No other application is giving trouble and the system tray icon say "Network Internet access".


Windows 10 Home V1909 build 18363.959


Any ideas??
Thanks,
Al


I have this problem too.

I have been able to download the latest Application Manager. It then says updating.

After a short while a message tells me There is no internet connection available. Check your connection and try again.

Downloading a new Application manager doesn't help.

Any solutions?
Thanks.
Reply
nicholasprior [Avatar]
Newbie Private Message Joined: Apr 05, 2021 00:15 Messages: 1 Offline
[Post New]
Quote


I have this problem too.

I have been able to download the latest Application Manager. It then says updating.

After a short while a message tells me There is no internet connection available. Check your connection and try again.

Downloading a new Application manager doesn't help.

Any solutions?
Thanks.


ANY UPDATE REGARDING THIS ISSUE PLEASE, I CANT USE SOFTWARE UNTIL ITS UPDATED!
Reply
optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8611 Offline
[Post New]
Quote ANY UPDATE REGARDING THIS ISSUE PLEASE, I CANT USE SOFTWARE UNTIL ITS UPDATED!

This is a long standing issue that seems to affect a small number of users at various times. I don't know of any one answer to solve this, so you should probably contact Cyberlink tech support directly for assistance. You can reach them here.
Reply
JackAubert [Avatar]
Newbie Private Message Joined: Nov 19, 2021 14:02 Messages: 1 Offline
[Post New]
I had the problem, too, but fixed it. Under Control Panel > Internet Options > Advanced, I had enabled TLS 1.0 and 1.1. because I needed them for some obsolete connection. Make sure that TLS 1.0 AND 1.1 are disabled and only use TLS 1.2 and 1.3.
Reply
harleycyn [Avatar]
Newbie Private Message Joined: Aug 03, 2020 23:25 Messages: 1 Offline
[Post New]
Quote I had the problem, too, but fixed it. Under Control Panel > Internet Options > Advanced, I had enabled TLS 1.0 and 1.1. because I needed them for some obsolete connection. Make sure that TLS 1.0 AND 1.1 are disabled and only use TLS 1.2 and 1.3.


Thank you so much for this. That was the problem for me.
Reply
StephanieP [Avatar]
Newbie Private Message Joined: Dec 05, 2012 21:56 Messages: 4 Offline
[Post New]
Quote


Thank you so much for this. That was the problem for me.


I can't find where you do that.
Reply
optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8611 Offline
[Post New]
Quote I can't find where you do that.

What version of Windows are you running?
Reply
JL_JL [Avatar]
Senior Contributor Private Message Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6030 Offline
[Post New]
Quote I can't find where you do that.

Hold with Windows key and R at the same time, in the Open: area type inetcpl.cpl This will open the "Internet Properties" dialog, at the top click the "Advanced" tab way to the right. Scroll down to the bottom and you will see many Use TLS options and unselect "Use TLS 1.0" and also 1.1

Jeff
Reply
StephanieP [Avatar]
Newbie Private Message Joined: Dec 05, 2012 21:56 Messages: 4 Offline
[Post New]
Quote

What version of Windows are you running?


11. Brand new laptop.
Reply
StephanieP [Avatar]
Newbie Private Message Joined: Dec 05, 2012 21:56 Messages: 4 Offline
[Post New]
Quote

Hold with Windows key and R at the same time, in the Open: area type inetcpl.cpl This will open the "Internet Properties" dialog, at the top click the "Advanced" tab way to the right. Scroll down to the bottom and you will see many Use TLS options and unselect "Use TLS 1.0" and also 1.1

Jeff


Hey, very good. I was able to fix it. I sent message to Cyberlink but they weren't very helpful. Thanks again.
Reply
Reply to this topic
Powered by JForum 2.1.8 © JForum Team