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Application Manager says "no internet connection available" but internet is fine
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AlSorrell [Avatar]
Newbie Private Message Joined: Dec 31, 2016 16:25 Messages: 7 Offline
[Post New] Aug 01, 2020 21:10
Recently, Application Manager from PD 365 18.6.3019.0 has been giving me a popup when I try to run saying "There is no internet connection available. Check your connection and then try again." No other application is giving trouble and the system tray icon say "Network Internet access".


Windows 10 Home V1909 build 18363.959


Any ideas??
Thanks,
Al
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Midoriblue1 [Avatar]
Newbie Private Message Joined: Nov 12, 2018 03:31 Messages: 2 Offline
[Post New] Aug 01, 2020 21:29
Quote Recently, Application Manager from PD 365 18.6.3019.0 has been giving me a popup when I try to run saying "There is no internet connection available. Check your connection and then try again." No other application is giving trouble and the system tray icon say "Network Internet access".


Windows 10 Home V1909 build 18363.959


Any ideas??
Thanks,
Al


I have this problem too.

I have been able to download the latest Application Manager. It then says updating.

After a short while a message tells me There is no internet connection available. Check your connection and try again.

Downloading a new Application manager doesn't help.

Any solutions?
Thanks.
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nicholasprior [Avatar]
Newbie Private Message Joined: Apr 05, 2021 00:15 Messages: 1 Offline
[Post New] Apr 05, 2021 00:17
Quote


I have this problem too.

I have been able to download the latest Application Manager. It then says updating.

After a short while a message tells me There is no internet connection available. Check your connection and try again.

Downloading a new Application manager doesn't help.

Any solutions?
Thanks.


ANY UPDATE REGARDING THIS ISSUE PLEASE, I CANT USE SOFTWARE UNTIL ITS UPDATED!
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8611 Offline
[Post New] Apr 05, 2021 01:01
Quote ANY UPDATE REGARDING THIS ISSUE PLEASE, I CANT USE SOFTWARE UNTIL ITS UPDATED!

This is a long standing issue that seems to affect a small number of users at various times. I don't know of any one answer to solve this, so you should probably contact Cyberlink tech support directly for assistance. You can reach them here.
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JackAubert [Avatar]
Newbie Private Message Joined: Nov 19, 2021 14:02 Messages: 1 Offline
[Post New] Mar 05, 2023 10:04
I had the problem, too, but fixed it. Under Control Panel > Internet Options > Advanced, I had enabled TLS 1.0 and 1.1. because I needed them for some obsolete connection. Make sure that TLS 1.0 AND 1.1 are disabled and only use TLS 1.2 and 1.3.
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harleycyn [Avatar]
Newbie Private Message Joined: Aug 03, 2020 23:25 Messages: 1 Offline
[Post New] Jul 26, 2023 20:20
Quote I had the problem, too, but fixed it. Under Control Panel > Internet Options > Advanced, I had enabled TLS 1.0 and 1.1. because I needed them for some obsolete connection. Make sure that TLS 1.0 AND 1.1 are disabled and only use TLS 1.2 and 1.3.


Thank you so much for this. That was the problem for me.
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StephanieP [Avatar]
Newbie Private Message Joined: Dec 05, 2012 21:56 Messages: 4 Offline
[Post New] Aug 29, 2023 01:30
Quote


Thank you so much for this. That was the problem for me.


I can't find where you do that.
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8611 Offline
[Post New] Aug 29, 2023 12:17
Quote I can't find where you do that.

What version of Windows are you running?
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JL_JL [Avatar]
Senior Contributor Private Message Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6030 Offline
[Post New] Aug 29, 2023 12:50
Quote I can't find where you do that.

Hold with Windows key and R at the same time, in the Open: area type inetcpl.cpl This will open the "Internet Properties" dialog, at the top click the "Advanced" tab way to the right. Scroll down to the bottom and you will see many Use TLS options and unselect "Use TLS 1.0" and also 1.1

Jeff
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StephanieP [Avatar]
Newbie Private Message Joined: Dec 05, 2012 21:56 Messages: 4 Offline
[Post New] Aug 29, 2023 16:38
Quote

What version of Windows are you running?


11. Brand new laptop.
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StephanieP [Avatar]
Newbie Private Message Joined: Dec 05, 2012 21:56 Messages: 4 Offline
[Post New] Aug 30, 2023 17:51
Quote

Hold with Windows key and R at the same time, in the Open: area type inetcpl.cpl This will open the "Internet Properties" dialog, at the top click the "Advanced" tab way to the right. Scroll down to the bottom and you will see many Use TLS options and unselect "Use TLS 1.0" and also 1.1

Jeff


Hey, very good. I was able to fix it. I sent message to Cyberlink but they weren't very helpful. Thanks again.
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