Ask them which specific clips they've downloaded. Maybe there are some clips that didn't get cleaned up before they were made available.

If you can download the same clip without a watermark, then it's clearly something about the licensing of the other users' computers and only CL can fix that.

I had one other thought; are they downloading the clips from the PD tool, or are they dowloading directly from the preview webpage that opens if you click on the blue Play symbol on the thumbnail? Make sure they know to click the checkbox at the upper right and use the tool's Download button:



YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Quote Ask them which specific clips they've downloaded. Maybe there are some clips that didn't get cleaned up before they were made available.

If you can download the same clip without a watermark, then it's clearly something about the licensing of the other users' computers and only CL can fix that.

I had one other thought; are they downloading the clips from the PD tool, or are they dowloading directly from the preview webpage that opens if you click on the blue Play symbol on the thumbnail? Make sure they know to click the checkbox at the upper right and use the tool's Download button:

Great points as always sir. I'll follow up with them and report the findings back here.

On a side note. How were you able to get the image included in your post? I'd like to do that as well. Subscribe to PowerDirector University on YouTube.

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I learned how from some longtime veterans here when I first started posting

All you need to do is save the image to Imgur, then copy the BBCode and paste it in the forum text box:



You can then click on the image in the text box and drag to resize it to match the rest of the post.

You can also copy the Direct Link from Imgur and paste it in the forum's Insert/Edit Image tool, where you can type in one dimension and let the forum rescale the image for you:



YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Quote On a side note. How were you able to get the image included in your post? I'd like to do that as well.

Kind of comes with a significant downside for the forums longevity, I've read too many posts that the user removed the source and so the pic is no longer viewable in the post, totally defeats the purpose. Some users attach and embed which is thoughtful. Bottom line, it's really too bad CL does not provide a much better forum with stable interface and up/downloads.

Jeff

Quote I learned how from some longtime veterans here when I first started posting

All you need to do is save the image to Imgur, then copy the BBCode and paste it in the forum text box:


You can also copy the Direct Link from Imgur and paste it in the forum's Insert/Edit Image tool, where you can type in one dimension and let the forum rescale the image for you:

Awesome. Both options worked flawlessly. Thanks.

Still waiting for the YouTube viewers reply. Subscribe to PowerDirector University on YouTube.

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Quote

Kind of comes with a significant downside for the forums longevity, I've read too many posts that the user removed the source and so the pic is no longer viewable in the post, totally defeats the purpose. Some users attach and embed which is thoughtful. Bottom line, it's really too bad CL does not provide a much better forum with stable interface and up/downloads.

Jeff

Couldn't agree more Jeff. Several of the forum's functions are in desperate need of an update. While the antiquated forum tarnishes CyberLink's brand a bit, I doubt that CyberLink will spend money on improving it since the forum generates zero revenue.

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Quote While the antiquated forum tarnishes CyberLink's brand a bit, I doubt that CyberLink will spend money on improving it since the forum generates zero revenue.

Kind of a naive view, there have been many posts on here thanking forum members for solving a user issue that CL support did not resolve and others claiming the only reason they bought the software was forum help. Also, those that shied away because of forum threads they have read. Additionally, there are a host of questions from trial users. Any rational individual prior to a purchase would check out any forum for the software as well as the trial.

But yes, no hard revenue stream from the forum itself for CL, except perhaps for those that like to grab attention for their revenue outlets, but I'd guess the forum does affect sales of CL products to some degree although hard to quantify.

Jeff

Quote

Any rational individual prior to a purchase would check out any forum for the software as well as the trial.

Jeff

I think there are people on both sides of the spectrum. There are those who do an abundance of research and those who simply click buy. I have communicated with many users (I'm sure you have as well) who did little to no research before buying the program. Ranging from those who did not check their system specs vs the system requirements of the program to those who have no idea what the different versions of the program offer (ultimate vs ultra vs 365).

Quote

But yes, no hard revenue stream from the forum itself for CL, except perhaps for those that like to grab attention for their revenue outlets, but I'd guess the forum does affect sales of CL products to some degree although hard to quantify.

Jeff

Unfortunately it wouldn't be the first time a company took a naive stance based on revenue generation.


IMHO the forum is the best resource for support. It's the people that make the forum so great. As long as we are here helping people for free CyberLink doesn't have much motivation to improve the forum. It would be nice to see how many sales are generated based on the support that the forum provides. That data could possibly motivate CyberLink to provide a more intutive and modernized forum.

Great conversation Jeff. Subscribe to PowerDirector University on YouTube.

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