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Enable Manual Face Tag Editing not working
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Jamie123 [Avatar]
Newbie Private Message Joined: Nov 07, 2019 23:31 Messages: 3 Offline
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I recently upgraded my hard drive and reinstalled a fresh version of Windows 10.
I then reinstlled Photodirector 365.

I cannot "Enable Manual Face Tag Editing" the item is greyed out.

Cyberlink PhotoDirector 365
Version: 11.1.2418.0 (64-bit)
Version Type: 365
SR number: PTD191021-01

I have attached the DxDiag.txt file and a screen shot jpg.
[Thumb - Enable Manual Face Tag Editing.jpg]
 Filename
Enable Manual Face Tag Editing.jpg
[Disk]
 Description
Enable Manual Face Editing
 Filesize
199 Kbytes
 Downloaded:
3 time(s)
 Filename
DxDiag.txt
[Disk]
 Description
DxDiag File
 Filesize
71 Kbytes
 Downloaded:
416 time(s)

This message was edited 1 time. Last update was at Jan 28. 2020 21:52

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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 4879 Offline
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Hmm, I think this may require a team effort.

I also have 365 v11.1.2418.0, but the Software Release (SR) number is different than yours, and I'm able to use the face tagging feature:



I don't see an update available in the App Manager, so I'm not sure why the release versions are different. Maybe the SR is different for apps in different geographic licensing areas (mine is for the US), or maybe they're different depending on whether you have just a subsciption for PhD or for the full DirectorSuite (which I have).

Other than that difference, I don't see any clear reason why face tagging isn't available on your system. In the Help pages, there's a mention of Face AI only being available on certain PhD versions, but the comparison page shows that all versions/levels of PhD11 have it (in the US).

Hopefully PIX and other members can chime in and add to the collective knowledge here.

YouTube/optodata


DS365 | Win10 Pro | i9-9900K (4.8GHz) | RTX 2070 | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°
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Hello Jamie,

Welcome to the PhotoDirector forum laughing

For now, all I'm able to do is echo what optodata has posted. My 365 version of PhD is part of Director Suite, and the SR number is PTD190918-02 (so it's not geographical because I'm in Australia). My manual face tagging is available & works as expected.

I'll do some further digging later to see if I can find a possible cause for the greyed-out "Enable...".

PIX

This message was edited 1 time. Last update was at Jan 29. 2020 00:12

PhD CDR ADR DZ MVL PP Forum Moderator
PIX YouTube channel
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Jamie123 [Avatar]
Newbie Private Message Joined: Nov 07, 2019 23:31 Messages: 3 Offline
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Quote Hello Jamie,

Welcome to the PhotoDirector forum laughing

For now, all I'm able to do is echo what optodata has posted. My 365 version of PhD is part of Director Suite, and the SR number is PTD190918-02 (so it's not geographical because I'm in Australia). My manual face tagging is available & works as expected.

I'll do some further digging later to see if I can find a possible cause for the greyed-out "Enable...".

PIX


I appreciate you looking into this. It worked fine on my old drive. It appears that something went wrong when I installed it on the new drive. Last night I unistalled PhotoDirector then re-installed it again bur got the same problem. My only other option may be to start over again with a fresh install of windows and PhotoDirector. But I will wait a few days to see if you can find a solution first.

Thanks again.
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Jamie123 [Avatar]
Newbie Private Message Joined: Nov 07, 2019 23:31 Messages: 3 Offline
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Quote Hello Jamie,

Welcome to the PhotoDirector forum laughing

For now, all I'm able to do is echo what optodata has posted. My 365 version of PhD is part of Director Suite, and the SR number is PTD190918-02 (so it's not geographical because I'm in Australia). My manual face tagging is available & works as expected.

I'll do some further digging later to see if I can find a possible cause for the greyed-out "Enable...".

PIX


A friend came over and resolved the issue. It was a file that was not loading.

Thanks again.
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 4879 Offline
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I'm glad to hear that your friend got things working.

I wonder if you could post some additional info on the specific file, and/or what was done to make sure it loaded. It would be great to have that info posted here in case anyone else runs into this issue down the road.

YouTube/optodata


DS365 | Win10 Pro | i9-9900K (4.8GHz) | RTX 2070 | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°
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Tadly [Avatar]
Newbie Private Message Joined: Jan 15, 2019 16:59 Messages: 4 Offline
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Quote I'm glad to hear that your friend got things working.

I wonder if you could post some additional info on the specific file, and/or what was done to make sure it loaded. It would be great to have that info posted here in case anyone else runs into this issue down the road.


I've run into the same problem with manual face tagging not enabled. Please advise on how that you resolved this
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RJAYH [Avatar]
Newbie Private Message Joined: Jan 09, 2010 16:08 Messages: 1 Offline
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I have the exact same thing happening to me. Manual face tagging is greyed out. Can anyone advise how to reset it please
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 4879 Offline
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Quote I have the exact same thing happening to me. Manual face tagging is greyed out. Can anyone advise how to reset it please

None of the contributing members in this thread had the problem on their systems and OP hasn't posted back with what the "missing file" was, so I'm afraid your best bet would be to contact Cyberlink tech support for assistance. You can submit a request here.

YouTube/optodata


DS365 | Win10 Pro | i9-9900K (4.8GHz) | RTX 2070 | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°
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