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Can't seem to exit
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VanSolo [Avatar]
Newbie Private Message Joined: Sep 06, 2019 12:48 Messages: 10 Offline
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Hi all,
I've got a new laptop with a fresh install of ..
ColorDirector 4.0.4627.0
CDR150925-02

But I can't close the program ?
  1. Open program
  2. Close Program
    All good


  1. Open Program
  2. Add File to story board
  3. Save
All Good
4. Close
It just hangs forever .. with a "Colordirector is not responding" box if you click anything ?

none of the prompt boxes previously checked
are remembered next time you open (if it's relevant)
(already re-installed and updated intel drivers)
Any help is appriciated smile

Thanks
Martin


Operating System: Windows 10 Pro 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: TravelMate P215-51
BIOS: V1.08 (type: UEFI)
Processor: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz (8 CPUs), ~1.8GHz
Memory: 8192MB RAM
Available OS Memory: 8048MB RAM
Page File: 5000MB used, 4327MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12

This message was edited 7 times. Last update was at Jan 13. 2020 08:47

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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 4210 Online
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Try File > New Project.
youtube/optodata

DS365 | Win10 Pro | 8 Core/16T i9-9900K (4.8GHz) | RTX 2070 | 32GB RAM | 6TB SSDs

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | HF S200 (HD 30p) | Yi Action+ 4K | 360Fly 4K 360°
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VanSolo [Avatar]
Newbie Private Message Joined: Sep 06, 2019 12:48 Messages: 10 Offline
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Quote Try File > New Project.


Same result Optodata,

I've just installed the Version 8 trial and it works fine?

Tried my licenced V4 again ... no change unfortunately
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 15:04 Messages: 4210 Online
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You didn't post (or actually, attach) the entire DxDiag results, but the Acer website also shows updated nVidia drivers for your system.

You can also try unchecking this box in CD4:



Otherwise, since you've already uninstalled/resinstalled, there may not be a whole lot of other options.

You know that CD8 works, so you at least have a path forward. It's also possible that if you attached your entire DxDiag results, there might be something in there that stands out to someone here on the forum.
youtube/optodata

DS365 | Win10 Pro | 8 Core/16T i9-9900K (4.8GHz) | RTX 2070 | 32GB RAM | 6TB SSDs

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | HF S200 (HD 30p) | Yi Action+ 4K | 360Fly 4K 360°
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VanSolo [Avatar]
Newbie Private Message Joined: Sep 06, 2019 12:48 Messages: 10 Offline
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Quote You didn't post..


Just tried unchecking acceleration, restarted CD ... no joy
It all seems to work, it passes ok from PD to CD and back

but CD locks up when closing CD or passing back to PD (PD continues to work)

It's useable, I just have to batch kill it and it doesn't save any ini

have attached file.

Thanks for the response Optodata

Mc
 Filename
DxDiag.txt
[Disk]
 Description
 Filesize
84 Kbytes
 Downloaded:
6 time(s)
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 4210 Online
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Thanks for the new details and for attaching the DxDiag results. Nothing in there stands out as a significant driver issue. However, the end of the file shows the last 10 significant crashes, and besides CD4, there are two from Explorer.exe.

You may want to try the two numbered steps in this post to see if there are any issues with your Windows installation that can be easily found and repaired. You might be surprised at how many times OS deep issues are the root causes of crashes with Cyberlink editing tools.
youtube/optodata

DS365 | Win10 Pro | 8 Core/16T i9-9900K (4.8GHz) | RTX 2070 | 32GB RAM | 6TB SSDs

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | HF S200 (HD 30p) | Yi Action+ 4K | 360Fly 4K 360°
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