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Subtitles in HDR mode
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Marius_Sandu [Avatar]
Newbie Private Message Joined: Apr 01, 2019 02:25 Messages: 3 Offline
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Hello,
I have a problem with 4k HDR movies. The subtitle is not showing . When i move the mouse and the menu appears the subtitle also is shown. I have Win 10 on NUC8I5 with latest drivers.
Do you know a solution?
Thank you!
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Yourstone [Avatar]
Newbie Private Message Joined: Jul 28, 2019 05:02 Messages: 7 Offline
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Quote Hello,
I have a problem with 4k HDR movies. The subtitle is not showing . When i move the mouse and the menu appears the subtitle also is shown. I have Win 10 on NUC8I5 with latest drivers.
Do you know a solution?
Thank you!


I'm also having this exact same issue. Worked fine in PowerDVD 17, but not 19.
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Marius_Sandu [Avatar]
Newbie Private Message Joined: Apr 01, 2019 02:25 Messages: 3 Offline
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I'm also having this exact same issue. Worked fine in PowerDVD 17, but not 19.



Also worked fine in PowerDVD 18. I will send all the necessary data to the technical support. I think it is a program bug.
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Yourstone [Avatar]
Newbie Private Message Joined: Jul 28, 2019 05:02 Messages: 7 Offline
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Also worked fine in PowerDVD 18. I will send all the necessary data to the technical support. I think it is a program bug.


Have you had any luck with the support? I also submitted a ticket in but they said that they could not reproduce the error.

I'm also running an Intel Nuc, so maybe there's a problem with that driver

This message was edited 1 time. Last update was at Sep 02. 2019 15:01

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QC2.0 [Avatar]
Contributor Private Message Joined: Apr 27, 2016 04:02 Messages: 372 Offline
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My PC worked with the HDR and subtitle fine with poweredvd 19. However it is not an Intel Nuc.

It seems the issue is highly relevant with the graphic processing for HDR.
If your PC is an Intel Nuc, are you able to install the latest GPU driver from them?

There are lots of laptop (using Intel GPU) from different manufacturers prohibits new driver (from Intel) installation on the platform. However, Intel keeps releasing new drivers to fix discovered issues.
It is not a good thing as Windows OS keeps updating that might occur new compatibility issues or security issue as time goes by.
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Yourstone [Avatar]
Newbie Private Message Joined: Jul 28, 2019 05:02 Messages: 7 Offline
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Quote My PC worked with the HDR and subtitle fine with poweredvd 19. However it is not an Intel Nuc.

It seems the issue is highly relevant with the graphic processing for HDR.
If your PC is an Intel Nuc, are you able to install the latest GPU driver from them?

There are lots of laptop (using Intel GPU) from different manufacturers prohibits new driver (from Intel) installation on the platform. However, Intel keeps releasing new drivers to fix discovered issues.
It is not a good thing as Windows OS keeps updating that might occur new compatibility issues or security issue as time goes by.


I'm using all the latest driver for my Intel Nuc.

Seems like there might be a bug with PowerDVD and the GPU drivers for Nuc.
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Marius_Sandu [Avatar]
Newbie Private Message Joined: Apr 01, 2019 02:25 Messages: 3 Offline
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I'm using all the latest driver for my Intel Nuc.

Seems like there might be a bug with PowerDVD and the GPU drivers for Nuc.



They didn't gave me a solution and recommended me to send the movie. I have latest video drivers. I think it is a powerdvd 19 bug.
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Yourstone [Avatar]
Newbie Private Message Joined: Jul 28, 2019 05:02 Messages: 7 Offline
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They didn't gave me a solution and recommended me to send the movie. I have latest video drivers. I think it is a powerdvd 19 bug.


Yes it most likely is. They keep blaming Intel though.

I ended up getting a refund and started using VLC instead.
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