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Problem with Colordirector 7 Ultra
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CM120884 [Avatar]
Newbie Private Message Joined: Apr 07, 2017 12:25 Messages: 12 Offline
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I try to import an mp4 file and i get the message, H.264 video playback is not supported in this version. Please upgrade to get H.264 support along with other great features. I have the Ultra version, so i would think it would support mp4 videos. I can open an AVI video with no problem but id rather use mp4 if there is a way. Also, i can open H.264 files in Powerdirector, which i thought was strange if i can open it there, but not in CD. Is there something else i have to get on the side to help me open mp4 files with CD7?

This message was edited 1 time. Last update was at Nov 04. 2018 07:53

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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 2159 Online
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Some things that would help are the version numbers of CD and PD that you have installed, posting the results of the DxDiag test as detailed in the Read Me post at the top of the forum index, and either a MediaInfo screenshot of the source clip details, or a link to a sample clip that you've uploaded to a cloud sharing service like DropBox or OneDrive.
youtube/optodata

Director Suite 365 | Win10 Pro | Core i7-4770K (o'ck to 4.3GHz) | GTX 780Ti | nVidia 411.70 | ASUS Z87 DX/QUAD | 5.4TB SSDs | 23TB HDDs | 32GB RAM | (12GB RAMDrive)
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CM120884 [Avatar]
Newbie Private Message Joined: Apr 07, 2017 12:25 Messages: 12 Offline
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Im using Powerdirector Ultimate 17 and Colordirector 7 Ultra, but the problem isnt with Powerdirector. With that, it will let me add any H264 video whereas Colordirector Ultra wont let me add any H264 video at all.

This message was edited 2 times. Last update was at Nov 04. 2018 12:43

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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 2159 Online
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Quote Im using Powerdirector Ultimate 17 and Colordirector 7 Ultra, but the problem isnt with Powerdirector. With that, it will let me add any H264 video whereas Colordirector Ultra wont let me add any H264 video at all.

I understand, but without specific version numbers, detailed diagnostics from your system and the exact info from your source clips, there isn't enough information to try and figure out what's going on. That's why I asked you to provide those details laughing

EDIT: Please refer to the Read Me sticky post at the top of the CD forum. Steps for how to provide the info I'm looking for are spelled out there

This message was edited 2 times. Last update was at Nov 04. 2018 16:23


youtube/optodata

Director Suite 365 | Win10 Pro | Core i7-4770K (o'ck to 4.3GHz) | GTX 780Ti | nVidia 411.70 | ASUS Z87 DX/QUAD | 5.4TB SSDs | 23TB HDDs | 32GB RAM | (12GB RAMDrive)
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Hello CM120884,

I'm using both the subscription/365 (build 2110) & perpetual (build 3130) versions of CDR7, & neither has any problem importing H.264 video, whether its MP4, M2TS or MKV.

Optodata's advice about specific details is important in resolving your issue.

PIX PhD CDR ADR DZ MVL PP Forum Moderator
PIX YouTube channel
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tomasc [Avatar]
Senior Contributor Private Message Joined: Aug 25, 2011 12:33 Messages: 3803 Offline
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This post appears to be going in circles. See this sticky: https://forum.cyberlink.com/forum/posts/list/24630.page . Try this: Click on the word ColorDirector on the top right of the screen. A window popup with the specific version and build numbers. Do a printscreen of this. Paste it in Paint. Attach it on your next reply. Do the same with your PD17 Ultimate. The experts here will get back to you once they see this information.

I suspect that you are using the trial version of ColorDirector and not know it. That is why you need to give them the right information asked.

This message was edited 1 time. Last update was at Nov 04. 2018 22:36

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