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Error using Power2Go 12
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Cosondra [Avatar]
Newbie Private Message Joined: Oct 02, 2016 22:57 Messages: 11 Offline
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I purchased Power2Go 12. When I try to burn a DVD video I get a "Runtime Error R6025 Pure Vitual Function Call". I have uninstalled the program and reinstalled it several times. I tried redownloading the install file and reinstalling the program. I contacted Customer Support. They suggested uninstalling the program and Microsoft Visual C++ 2008 Redistributable (x86), restarting the computer and reinstalling the program. I still get the error. Has anyone else had this problem? Does anyone have any other suggestions on how to resolve this issue. I used Power2Go 10 previously without any issues.

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This message was edited 1 time. Last update was at Jul 25. 2018 11:37

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Hello,

Can you please chare your customer support ticket number here and we will pass it on to the CS manager for investigation.

Cheers,
Power2Go Moderator
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Cosondra [Avatar]
Newbie Private Message Joined: Oct 02, 2016 22:57 Messages: 11 Offline
[Post New]
Quote Hello,

Can you please chare your customer support ticket number here and we will pass it on to the CS manager for investigation.

Cheers,
Power2Go Moderator


CS001916299
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