Error using Power2Go 12

Cosondra

Newbie Joined: Oct 02, 2016 22:57 Messages: 11 Offline

Solved by

Jul 25, 2018 10:37

I purchased Power2Go 12. When I try to burn a DVD video I get a "Runtime Error R6025 Pure Vitual Function Call". I have uninstalled the program and reinstalled it several times. I tried redownloading the install file and reinstalling the program. I contacted Customer Support. They suggested uninstalling the program and Microsoft Visual C++ 2008 Redistributable (x86), restarting the computer and reinstalling the program. I still get the error. Has anyone else had this problem? Does anyone have any other suggestions on how to resolve this issue. I used Power2Go 10 previously without any issues.

Screenshot

This message was edited 1 time. Last update was at Jul 25. 2018 11:37

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Jul 25, 2018 21:08

Hello,

Can you please chare your customer support ticket number here and we will pass it on to the CS manager for investigation.

Cheers,
Power2Go Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

Cosondra

Newbie Joined: Oct 02, 2016 22:57 Messages: 11 Offline

Jul 25, 2018 22:15

Quote Hello,

Can you please chare your customer support ticket number here and we will pass it on to the CS manager for investigation.

Cheers,
Power2Go Moderator

CS001916299

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