Hi,

What's the spec of your system please?
http://forum.cyberlink.com/forum/posts/list/2405.page
Subject: PowerDirector - information we request and tasks to carry out.
Part B

Please attach a diagnostic file.

Thanks

Dafydd

Dafydd,

I've attached the DxDiag.

The strange thing is the files installed OK on another machine. Also, on the PC where PD8 crashes the icon for PD8 is blue, whereas on the OK PC the icon is black. I think I removed all trace of PD7 in regedit.

Any ideas?

Hi (first name?),

I've experienced the blue to black icon thing and so has Adrian. It was part of the beta issue we observed. It hasn't come back for either of us and I don't think it was a problem. I think it was likely a icon carry over since some exe's have a variety of icons within them we can select.

I'm concerned at the low ram you have and 128mb might be now considered low for the graphics.

What was the spec of the PC you installed to?

I would shut down everything that's unneeded and any background running software. Anti-Virus, Internet connection, Firewall,

You've now got a lower end platform which is going to struggle and will only cope with miniDV and mpeg2 type video and NOT HD.

For example. I'm about to install a 1gb graphics card because I know it will help me with visual display of HD video. My 256mb card has coped but i want to edit 1080p HD video without a worry on a quad core set up.

Dafydd

Dafydd

Hi Dafydd,

I've attached the DxDiag for the PC it worked on. 2GHz centrino, 1GB Ram, 256M video Ram.

If there was a problem with the spec of the PC I would expect the PC just to run slowly, not just to crash.

Thanks for your help so far.

Bevan

Hi Dafydd,

Would a new motherboard with onboard graphics such as an ASUS P5G41-M do the job ?

Thanks
Bevan

Hi,
I would steer clear of on-board graphics when considering video editing

My system is one I put together:

System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: EP43-DS3L
Processor: Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz (4 CPUs)

Card name: NVIDIA GeForce GTS 250
Manufacturer: NVIDIA
Chip type: GeForce GTS 250
Display Memory: 1024.0 MB

It is not "top spec" or cutting edge, though the graphic's card is "pretty good".
Ensure the PC's Power Unit is large enough.

Dafydd

Thanks for the advice Dafydd. I'm still hoping the offical support ticket may help with investigation. However, the last comms I had was that I had installed PD8 delux instead of ultra when I was only sent a link to the ultra software and the 'about' box states that the ultra is installed.