Hello,

Since we are unsure of exactly which version of PowerDVD 12 (OEM or retail) you have, or anything about your current platform and you please submit a ticket to technical support?

https://membership.cyberlink.com/support/service/technical-support.do

Please be sure to include your version info and also DGDiag.txt file. Once submitted, respond here and we will immediately investigate.

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

thanks. I uplaoded a ticket. I purchased the player form Cyberlink.

Quote Hello,

Since we are unsure of exactly which version of PowerDVD 12 (OEM or retail) you have, or anything about your current platform and you please submit a ticket to technical support?

https://membership.cyberlink.com/support/service/technical-support.do

Please be sure to include your version info and also DGDiag.txt file. Once submitted, respond here and we will immediately investigate.

Cheers
PowerDVD Moderator

Hi,

I receveid a generic looking answer on the support ticket. Do I need to react to this? e.g. it ia sking to resubmit a DXdiag with updated graphic drivers, and proof of purchase of the product. I doubt if the graphics driver is not 100% up-to-date that it will casue PowerDVD to generate the error that I am expereincing if the only thing that chnaged was applying the DVD 12 patch.

Also, regular DVD's are still playing...

In any case, please advice what is truly needed to debug the problem.