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Latest patch dec 20 not working
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dhucul [Avatar]
Newbie Private Message Joined: Dec 17, 2017 21:05 Messages: 4 Offline
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Extraction of Data1.7z file was unsucessfull. Looks like there is a corrupt file here.
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sumerJ [Avatar]
Contributor Private Message Joined: Nov 28, 2013 05:37 Messages: 377 Offline
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will this issue gone after you restart PC? it seems fine on my laptop.
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dhucul [Avatar]
Newbie Private Message Joined: Dec 17, 2017 21:05 Messages: 4 Offline
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Quote will this issue gone after you restart PC? it seems fine on my laptop.


no. and i re downloaded it again. This is not a problem with my computer.
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stevek
Senior Contributor Private Message Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4662 Offline
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Quote
Quote will this issue gone after you restart PC? it seems fine on my laptop.


no. and i re downloaded it again. This is not a problem with my computer.

There is no Dec 20 update to Power2Go 11. The last one is from Dec 13.
That is a pretty definitive statement.
I'm not having any problems with my desktop either so... .Where did you get the file ID as "Data1.7z" .
Did you look at the notes for this update and do you fit into one of these categories?
" Note: This patch is not for Power2Go OEM versions, or versions purchased via Steam.
Adds support on Windows 10 Fall Creators Update platforms.
Resolves the issue that certain YouTube videos cannot back up in 2160P (4K) quality.
Minor bug fixes."
Did you have your antivirus and/or registry cleaner active? It sounds like you have a zipped file - do you? Where did you get it?

This message was edited 2 times. Last update was at Dec 22. 2017 08:34

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Anything I post unless stated with a reference is my personal opinion.
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dhucul [Avatar]
Newbie Private Message Joined: Dec 17, 2017 21:05 Messages: 4 Offline
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This is not complicated. The file downloads automatically from the update menu. 90% throught the installation of the patch it gives a message that it cannot extract file Data1.7z. Windows defender is off. No other antivirus installed. That's it.

Quote
Quote
Quote will this issue gone after you restart PC? it seems fine on my laptop.


no. and i re downloaded it again. This is not a problem with my computer.

There is no Dec 20 update to Power2Go 11. The last one is from Dec 13.
That is a pretty definitive statement.
I'm not having any problems with my desktop either so... .Where did you get the file ID as "Data1.7z" .
Did you look at the notes for this update and do you fit into one of these categories?
" Note: This patch is not for Power2Go OEM versions, or versions purchased via Steam.
Adds support on Windows 10 Fall Creators Update platforms.
Resolves the issue that certain YouTube videos cannot back up in 2160P (4K) quality.
Minor bug fixes."
Did you have your antivirus and/or registry cleaner active? It sounds like you have a zipped file - do you? Where did you get it?
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dhucul [Avatar]
Newbie Private Message Joined: Dec 17, 2017 21:05 Messages: 4 Offline
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Found the problem. Patch would not complete because I uninstalled WaveEditor at an earlier date. Reinstalled everthing with WaveEditor included and patch worked fine.

Quote This is not complicated. The file downloads automatically from the update menu. 90% throught the installation of the patch it gives a message that it cannot extract file Data1.7z. Windows defender is off. No other antivirus installed. That's it.

Quote
Quote
Quote will this issue gone after you restart PC? it seems fine on my laptop.


no. and i re downloaded it again. This is not a problem with my computer.

There is no Dec 20 update to Power2Go 11. The last one is from Dec 13.
That is a pretty definitive statement.
I'm not having any problems with my desktop either so... .Where did you get the file ID as "Data1.7z" .
Did you look at the notes for this update and do you fit into one of these categories?
" Note: This patch is not for Power2Go OEM versions, or versions purchased via Steam.
Adds support on Windows 10 Fall Creators Update platforms.
Resolves the issue that certain YouTube videos cannot back up in 2160P (4K) quality.
Minor bug fixes."
Did you have your antivirus and/or registry cleaner active? It sounds like you have a zipped file - do you? Where did you get it?
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websiteee [Avatar]
Member Private Message Joined: Apr 27, 2017 08:22 Messages: 72 Offline
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You can re-download your file and extract it again. Or might be some supporting file are uninstalled from your pc.
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JackJones24 [Avatar]
Newbie Private Message Joined: Dec 15, 2011 14:56 Messages: 7 Offline
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I had the same problem but needed a different solution. I had WinZIP Pro installed which has designated opening .Z files as a default. When I turned that option off, I was able to successfully install the latest patch update to Power2Go 11 Premium.


Quote Found the problem. Patch would not complete because I uninstalled WaveEditor at an earlier date. Reinstalled everthing with WaveEditor included and patch worked fine.

Quote This is not complicated. The file downloads automatically from the update menu. 90% throught the installation of the patch it gives a message that it cannot extract file Data1.7z. Windows defender is off. No other antivirus installed. That's it.

Quote
Quote
Quote will this issue gone after you restart PC? it seems fine on my laptop.


no. and i re downloaded it again. This is not a problem with my computer.

There is no Dec 20 update to Power2Go 11. The last one is from Dec 13.
That is a pretty definitive statement.
I'm not having any problems with my desktop either so... .Where did you get the file ID as "Data1.7z" .
Did you look at the notes for this update and do you fit into one of these categories?
" Note: This patch is not for Power2Go OEM versions, or versions purchased via Steam.
Adds support on Windows 10 Fall Creators Update platforms.
Resolves the issue that certain YouTube videos cannot back up in 2160P (4K) quality.
Minor bug fixes."
Did you have your antivirus and/or registry cleaner active? It sounds like you have a zipped file - do you? Where did you get it?

This message was edited 2 times. Last update was at Jan 18. 2018 14:12

Jack Jones
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Elochai [Avatar]
Newbie Private Message Location: Newfoundland Joined: Dec 22, 2016 23:03 Messages: 21 Offline
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Quote
Quote Found the problem. Patch would not complete because I uninstalled WaveEditor at an earlier date. Reinstalled everthing with WaveEditor included and patch worked fine.

Quote This is not complicated. The file downloads automatically from the update menu. 90% throught the installation of the patch it gives a message that it cannot extract file Data1.7z. Windows defender is off. No other antivirus installed. That's it.

Quote
Quote
Quote will this issue gone after you restart PC? it seems fine on my laptop.


no. and i re downloaded it again. This is not a problem with my computer.

There is no Dec 20 update to Power2Go 11. The last one is from Dec 13.
That is a pretty definitive statement.
I'm not having any problems with my desktop either so... .Where did you get the file ID as "Data1.7z" .
Did you look at the notes for this update and do you fit into one of these categories?
" Note: This patch is not for Power2Go OEM versions, or versions purchased via Steam.
Adds support on Windows 10 Fall Creators Update platforms.
Resolves the issue that certain YouTube videos cannot back up in 2160P (4K) quality.
Minor bug fixes."
Did you have your antivirus and/or registry cleaner active? It sounds like you have a zipped file - do you? Where did you get it?


I got the same issue, the lastest update stops at 90% with an error saying it can't extract the data from Data1.7z.

I have WaveEditor installed and it works. I have turned of my virus scanner. I own the full suite from CyberLink, bought it from the website here. So I think it's a corrupt file.
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Elochai [Avatar]
Newbie Private Message Location: Newfoundland Joined: Dec 22, 2016 23:03 Messages: 21 Offline
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It been 8 days, A support ticket was made (CS001846490). Not a single respone, not one bit of help.

Does CyberLink normally have such bad support ???
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