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Hi

This sounds like the same sort of problem I had back in August with my Power DVD 12 when trying to play Kong:Skull Island.

Here's my thread about it.

http://forum.cyberlink.com/forum/posts/list/62958.page

For me it ended up being a simple fix that another poster suggested after having the same problem with their Power DVD 15.

I updated with the latest patch provided by Cyberlink which I hadn't done up till that point.And that resolved this issue.

So,if you haven't done the most recent patch update,that may be you're problem like it was for me for Power DVD 12 and the other person with Power DVD 15.It was the same sort of patch for the corrsponding Power DVD

Bringing over my last two posts from the above thread.

Quote I solved my problem by updating my Bluray player's firmware (probably not necessary), then updating Cyberlink PowerDVD 15 with a patch from this page:

https://www.cyberlink.com/support/powerdvd-ultra/patches_en_US.html

UNDER POWERDVD 15

Download the patch from
2016-09-25 Updates PowerDVD 15 to build 3305

Well,Like I said,I have Power DVD 12.I haven't done the last patch that was put out this past November.

2016-11-28

Updates to PowerDVD 12 Ultra build 7107 Install this patch update to enhance the program's compatibility. Note: This update is only for the retail and online purchased versions of PowerDVD 9 Ultra, PowerDVD 10 Ultra, PowerDVD 11 Ultra, and PowerDVD 12 Ultra. It will update them to PowerDVD 12 build 7107.

Resolves playback issues for Blu-ray movies "Allegiant" and "Super Troopers".Improves playback compatibility of newly released Blu-ray movies.Minor bug fixes.

Your Power DVD 15 patch looks like it resolves the same things as this Power DVD 12 patch.

I assume firmware update and this patch are the same thing.The Power DVD 12 update is a firmware update?All my other newest releases including The Lego Batman Movie which came out a few weeks ago and like Kong:Skull Island is a Warner Bros. release,load and play with no issue.

When I bring up the player,in the update section there is this message too.

A software update is now available.Important!You are missing out on a smoother, faster experance

I assume this is about that same patch?

In the next day or so,I'll try the patch update and hopfully that resolves this.I haven't had a problem with a new release until Kong:Skull Island,every other blu ray including the most recent releases until Kong;Skull Island load fine.

Just wanted to give the heads up that I did the software update/patch for Power DVD 12 provided by Cyberlink from November today.I held off until now but I have new releases coming starting this Tuesday.One of which is a Warner Bros. release(DC Legends of Tomorrow Season 2 and Alien Covenant).So I figure now was the time to do this update.

Great news,The Kong Skull Island Blu ray now plays fine.

So the update was the answer.

I haven't had a problem playing any new releases since.

I suggest going over here to make sure you're up to date on the latest patch.

https://www.cyberlink.com/support/powerdvd-ultra/patches_en_US.html