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Power2Go 11 says it supports MKV but doesn't? Why?
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Kusaywa [Avatar]
Newbie Private Message Joined: Oct 19, 2017 08:54 Messages: 12 Offline
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I'm having problems opening MKV's with Power2Go 11. When attempting to open an MKV, I get the following message. The file format is invalid. This isn't all MKV's but quite a few. Some will load but have no audio. Any help would be appreciated. Thanks
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sumerJ [Avatar]
Contributor Private Message Joined: Nov 28, 2013 05:37 Messages: 377 Offline
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Quote I'm having problems opening MKV's with Power2Go 11. When attempting to open an MKV, I get the following message. The file format is invalid. This isn't all MKV's but quite a few. Some will load but have no audio. Any help would be appreciated. Thanks




It depends on the video format in your mkv file. Maybe some of your mkv file video format is not supported by Power2Go.

See https://en.wikipedia.org/wiki/Matroska for more info about mkv file.
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PKusaywa [Avatar]
Newbie Private Message Joined: Oct 19, 2017 19:44 Messages: 1 Offline
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Quote
Quote I'm having problems opening MKV's with Power2Go 11. When attempting to open an MKV, I get the following message. The file format is invalid. This isn't all MKV's but quite a few. Some will load but have no audio. Any help would be appreciated. Thanks




It depends on the video format in your mkv file. Maybe some of your mkv file video format is not supported by Power2Go.

See https://en.wikipedia.org/wiki/Matroska for more info about mkv file.


Well, that kinda sucks!!! If it says it supports MKV, you'd think it a was ALL MKV...
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stevek
Senior Contributor Private Message Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline
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Where did you get the mkv videos? A reliable source? What is the video format in the mkv? What is the difference between the ones that play and the others?

What are you trying to do with the video files (other than open)?

This message was edited 1 time. Last update was at Oct 23. 2017 13:32

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Kusaywa [Avatar]
Newbie Private Message Joined: Oct 19, 2017 08:54 Messages: 12 Offline
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Quote Were did you get the mkv videos? A reliable source? What is the video format in the mkv? What is the difference between the ones that play and the others?

What are you trying to do with the video files (other than open)?


I believe the issue is because it has HD audio, DTS maybe? I'm trying to burn the MKV's to DVD. Wondershare Video Converter and DVDFab can handle it and burn them with no problem. Nero cannot nor Roxio. I was hoping Power2Go could be my all-around program. In addition to burning DVD, I use Wondershare to download Youtube videos and DVDFab to rip or convert videos.
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stevek
Senior Contributor Private Message Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline
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It is important and courteous to answer questions asked of you.

If you want to troubleshoot your problem yourself, why ask?

Why are you using so many different programs? Have you asked for help on their forums? .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
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Kusaywa [Avatar]
Newbie Private Message Joined: Oct 19, 2017 08:54 Messages: 12 Offline
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Quote It is important and courteous to answer questions asked of you.

If you want to troubleshoot your problem yourself, why ask?

Why are you using so many different programs? Have you asked for help on their forums?


I thought I did answer your questions, I believe it's the audio in the MKV's that is the problem? At least that's what I researched.

The reason why I'm using (trying) so many programs is, as I said, I'm trying to find an all-in-one program so I don't have to use all these programs to do different things.

But I think the simple answer to all this is, if DVDFab and Wondershare can handle these troublesome MKV's, maybe Cyberlink should figure out how they can too!!!
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stevek
Senior Contributor Private Message Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline
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Quote
Quote It is important and courteous to answer questions asked of you.

If you want to troubleshoot your problem yourself, why ask?

Why are you using so many different programs? Have you asked for help on their forums?


I thought I did answer your questions, I believe it's the audio in the MKV's that is the problem? At least that's what I researched.

The reason why I'm using (trying) so many programs is, as I said, I'm trying to find an all-in-one program so I don't have to use all these programs to do different things.

But I think the simple answer to all this is, if DVDFab and Wondershare can handle these troublesome MKV's, maybe Cyberlink should figure out how they can too!!!




Please show me where you answered the questions that I asked above concerning where you got the videos, etc.

Your information might help other people who want to use the program.

Perhaps there is a language issue?

This message was edited 3 times. Last update was at Oct 23. 2017 14:03

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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
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CLD [Avatar]
Senior Contributor Private Message Joined: Mar 23, 2007 02:05 Messages: 925 Offline
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Kusaywa,

The Power2Go web page and help file both say that version 11 supports MKV (H.264) video files.

The key part is in the brackets, i.e. the actual codec. So if an MKV file is not working, it is because it has a different codec. The reason it works in a conversion program, is it is converted to the same format before the burning.

MKV is just a file container, it is the codec that it is the important part.

David
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Kusaywa [Avatar]
Newbie Private Message Joined: Oct 19, 2017 08:54 Messages: 12 Offline
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Quote Kusaywa,

The Power2Go web page and help file both say that version 11 supports MKV (H.264) video files.

The key part is in the brackets, i.e. the actual codec. So if an MKV file is not working, it is because it has a different codec. The reason it works in a conversion program, is it is converted to the same format before the burning.

MKV is just a file container, it is the codec that it is the important part.

David


Tou would think that since Power2Go can convert video it could handle these mkv's



You would think that since Power2Go can convert video, it could handle these MKV's, just like the 2 programs I mentioned???





















m
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CLD [Avatar]
Senior Contributor Private Message Joined: Mar 23, 2007 02:05 Messages: 925 Offline
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Hello,

No, because it only supports MKV (H.264) files. You asked why and you have your answer.

David
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Kusaywa [Avatar]
Newbie Private Message Joined: Oct 19, 2017 08:54 Messages: 12 Offline
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Quote Hello,

No, because it only supports MKV (H.264) files. You asked why and you have your answer.

David


I guess I'll just continue to use Nero 12 which seems to handle some MKV's better than Power2Go. Disappointing that Power2Go can't, at least, use the same codecs used in Nero 12, a 5 year old product.
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