I have a similar issue. I tried the "trial" version and not all features were available for trial. So the company suggested I buy the software and if I didn't like it, I could get a refund. That said, when I downloaded the purchased software and entered my key, it does NOT appear that any new features are available. There are 'samples' that come with the product and I don't seem to be able to operate on them. Example: I select a .JPG file and still the Edit->Edit Item->{all items in the choice list} are greyed out. Cannot do anything with the file. If I select an .mp4 sample (or import one myself), I cannot "zoom" in as this thread suggests. There isn't even a "Power Tools > Crop and Zoom" available to me. Please help. I'm a newbie, but and this software is not intuitive or user friendly imo as of my initial use.