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July Windows update breaks PowerDVD
atg [Avatar]
Newbie Joined: Jul 12, 2017 17:59 Messages: 1 Offline
[Post New] Jul 12, 2017 18:10
Installed updates yesterday, and PowerDVD ceased to work. System Restore to revert patches resolved the issue; I've not yet had time to investigate properly.



Fully-patched PowerDVD 16 Ultra and 15 Ultra both affected, media tested was Twin Peaks Blu Ray disc 4.



Update causing the issue is one of:

KB3191907 (unlikely)

KB2976978

KB4025376

KB3213624 (unlikely)

KB890830 (unlikely)

KB4025336



Platform is Windows 8.1 Pro x64. Hardware is Core i5-2500K, Radeon HD 7750, Xonar DX; latest WHQL drivers for video and sound cards.
RacingJayson [Avatar]
Newbie Joined: Dec 28, 2016 01:49 Messages: 2 Offline
[Post New] Jul 18, 2017 03:09
Yep can confirm. PowerDvd 16 is broken for me on ALL Blu-Ray discs now.
RacingJayson [Avatar]
Newbie Joined: Dec 28, 2016 01:49 Messages: 2 Offline
[Post New] Jul 18, 2017 03:36
Upon further investigating the issue. The fault (For me) seemed to lie with NVIDIA graphics drivers.



I have uninstalled the latest version Graphics Driver 384.76.



And installed the last stable version 382.53 and now everything works perfectly again.

This message was edited 2 times. Last update was at Jul 18. 2017 03:37

Bogdan_D [Avatar]
Senior Member Joined: Mar 30, 2014 12:49 Messages: 167 Offline
[Post New] Jul 18, 2017 05:35
YES, the problem is with the latest Nvidia driver 384.76.

Just install the previous version and it will work.
Branais
Senior Member Joined: May 27, 2011 07:21 Messages: 202 Offline
[Post New] Jul 19, 2017 12:37
Quote YES, the problem is with the latest Nvidia driver 384.76.

Just install the previous version and it will work.


Was this newer driver downloaded from an Nvidia page, or as part of a Windows update?

(Personally, I never accept the Windows update on drivers, preferring to update them manually where necessary.)

I'm running 381.65, and have no issues with it, so I guess I'll stick with that for now.

For my own part, this has been a heads-up, many thanks.

This message was edited 1 time. Last update was at Jul 19. 2017 12:38

Bogdan_D [Avatar]
Senior Member Joined: Mar 30, 2014 12:49 Messages: 167 Offline
[Post New] Jul 19, 2017 12:53
I download drivers from the official Nvidia site. Never through Windows Update. I have 382.53.

This message was edited 1 time. Last update was at Jul 19. 2017 12:54

narkoaly [Avatar]
Newbie Location: Kansas Joined: Jul 19, 2017 13:28 Messages: 1 Offline
[Post New] Jul 19, 2017 13:39
Quote I download drivers from the official Nvidia site. Never through Windows Update. I have 382.53.




yes okey
user01789 [Avatar]
Newbie Joined: Aug 17, 2010 15:46 Messages: 13 Offline
[Post New] Nov 21, 2017 05:07
gentlemen,



My experience with the same problem, keep all of the windows updates, nvidia latest drivers.

What corrected things for me was to update the audio drivers from the device site, i.e. raeltek



All is now good
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