HI COLLIE!!!!!
you will never beleive it! today arrived the man to fiy the PC and try to understand why low sound in output with PD14.
well we tryed, we thought, he looked at PD14 and can't really find something crashed, microphone was okay and all i had too, rivers also for microphone, jsut a lille old (2009) but this no problem in any case, all was running weel, connected...
so he thought something about levels... so look at that and on the mixer audio (the icone you can see on the left down of the screen of the PC) he increase untill the button (100) (when you clik on this icone appears a window MIXER where you can change different items, look for levels)and we tryed. now levels are around 80 and seems good!
first wasn't okay too low (but I spoke far from the microphone), so we tryrd with another editing program (Vegas Pro 14) couldn't remember I had this program and never opened. so in few minuts we understood how to register and tryed and... the volume of the my voice was okay!!
and so we tryed in PD14 immediately and... it was okay!! as when used PD12
so just try to see also you if your levels inside the computer aren't too low. surely when using old PC I without knowing and udersting it I touch thoses levels and the problem started and when he make the new one didn't look at that!
so no need pream... no need to increase... just speak!
by the fact when you open the voice over room you can make some change, by default PD give you 8000KHZ 8 bit Mono 7KB/sec
try to register with this profile: 44100KHZ 16 bit, stereo, 172KB/sec and you will heard a difference, really better.
i just hope that the nightmare is finished!!!!!
thnaks to everybody for the kindness