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Can't login to Cyberlink Application Manager...
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Bogdan_D [Avatar]
Senior Member Private Message Joined: Mar 30, 2014 12:49 Messages: 167 Offline
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Hi,

I suddenly can't login to my Cyberlink Application Manager... and can't use PowerDVD Live.

It says "Your account doesn't exist", even if I can log into the website with the same information.

Is there something wrong with your server?
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Madrieco [Avatar]
Newbie Private Message Joined: Aug 17, 2016 09:47 Messages: 4 Offline
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Quote Hi,

I suddenly can't login to my Cyberlink Application Manager... and can't use PowerDVD Live.

It says "Your account doesn't exist", even if I can log into the website with the same information.

Is there something wrong with your server?




The same here...
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[Post New]
Quote Hi,

I suddenly can't login to my Cyberlink Application Manager... and can't use PowerDVD Live.

It says "Your account doesn't exist", even if I can log into the website with the same information.

Is there something wrong with your server?




I'm experiencing the same problem as well. A man must have a code. -Bunk
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I was able to login to the application manager and PowerDVD Live a few minutes ago. It looks like the problem has been fixed. A man must have a code. -Bunk
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Bogdan_D [Avatar]
Senior Member Private Message Joined: Mar 30, 2014 12:49 Messages: 167 Offline
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It was working. Then stopped working. Then work again... and so on.
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Chrl [Avatar]
Newbie Private Message Joined: Apr 02, 2016 16:34 Messages: 1 Offline
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Application manager seems to be the only way to reinstall powerDvd live, and impossible to connect.
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Anonymous [Avatar]
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Hi everyone, same here. I have not been able to sign in with Application Manager for a couple of days (and still can't). It either says "You're account is not yet activated", "you don't have an account" or just defaults back to the sign in screen. This has happened to me a few times and I'm sick of it. I have submitted a fault ticket and still waiting for a response. At least I now know it's just not me. Why can't we just have a download link like any other version of this player. I don't like this Application Manager.

Cheers and kind regards,

Ron
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Bogdan_D [Avatar]
Senior Member Private Message Joined: Mar 30, 2014 12:49 Messages: 167 Offline
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I have PowerDVD Live since 2014. This is the first time that happened to me. But is working now.
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Anonymous [Avatar]
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Quote I have PowerDVD Live since 2014. This is the first time that happened to me. But is working now.




Managed to get it all working again laughing, kind regards.

Ron
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Hicham_B [Avatar]
Senior Contributor Private Message Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
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Hi Everybody,

The root cause of this issue is that we performed DB upgrade last week. The issue has been fixed now.

If there are further concerns please contact CS.

Best thanks for your comprehantion.

Greetings

Hicham

This message was edited 1 time. Last update was at Nov 21. 2016 05:16

Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
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Quote Hi Everybody,

The root cause of this issue is that we performed DB upgrade last week. The issue has been fixed now.

If there are further concerns please contact CS.

Best thanks for your comprehantion.

Greetings

Hicham




Thanks for the info.

This message was edited 1 time. Last update was at Nov 21. 2016 20:50

A man must have a code. -Bunk
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Anonymous [Avatar]
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Quote
Quote Hi Everybody,

The root cause of this issue is that we performed DB upgrade last week. The issue has been fixed now.

If there are further concerns please contact CS.

Best thanks for your comprehantion.

Greetings

Hicham




Thanks for info.


Thanks Hicham, appreciate your advice laughing, Ron.
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Ruble_H [Avatar]
Newbie Private Message Joined: Dec 03, 2008 15:45 Messages: 1 Offline
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Guess it's my turn to have this problem. Just subscribed to Director Suite 365 and the App manager won't allow me to login. Tried running as admin, checked name/password on the website, restarted program, rebooted system, still no luck. Can't install Suite if I can't log in. Can't seem to dope out the problem. Any suggestions?

Regards,
Ruble H.
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Deanb92 [Avatar]
Newbie Private Message Joined: Dec 27, 2017 11:12 Messages: 1 Offline
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Quote I have PowerDVD Live since 2014. This is the first time that happened to me. But is working now.
I can't login to application manager at all. It just keeps making me do it over and over.
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Quote
I can't login to application manager at all. It just keeps making me do it over and over.


Try uninstalling CAM and then downloading and reinstalling. That seems to work for most people:

https://www.cyberlink.com/downloads/application-manager/download_en_US.html

If that doesn't work...then customer service.

Dave

This message was edited 1 time. Last update was at Nov 28. 2019 19:26

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PavellabIND [Avatar]
Newbie Private Message Joined: Jan 06, 2020 16:11 Messages: 1 Offline
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Application manager seems to be the only way to reinstall powerdvd live, and impossible to connect.

Thanks for the advice, reinstallation helped me
PowerDVD Live

This message was edited 2 times. Last update was at Jan 07. 2020 02:44

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lou46 [Avatar]
Newbie Private Message Joined: Dec 15, 2012 10:25 Messages: 1 Offline
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If it's not possible to log into CAM, should one avoid renewing their subscription?
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