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Hello Cyberlink team,
My PC keeps crashing on PowerDirector15 every time I try and produce a video I’ve been editing on.
The PowerDirector15 version I am using is: 15.0.2026.0 Here are my PC specs:
http://uk.pcpartpicker.com/list/dCV38K
I made sure that everything on Device Manager was all up to date. Windows 10 is also up to date as well.
I don’t know how to produce a crash log because when the PC crashes I cannot move my mouse cursor what so ever and I have to end up hard resetting the PC. I made sure that everything is up to date with Cyberlink Application Manager. Also, I’m on a contract with Cyberlink of Director suite.
I have spoken to Microsoft and they did a remote access on my PC and they confirmed to me that it has nothing to do with Windows 10. Microsoft spent a few hours doing health scans on comm and promt. Rested and re-installed Windows 10. Also, I have re-installed Cyberlink a few times as well.
I hope I have included everything on this report but if I have missed any information, please let me know.
Many thanks.
Hi,
We're just video editors, like you.
Please attach all data to a post, rather than ask members to download from an unknown source - we all should be wary of viruses etc.
I read your previous post and saw you were having computer problems. Have a read through the following page: http://forum.cyberlink.com/forum/posts/list/49533.page and provide the info requested.
Dafydd
Hello Dafydd,
Thank you for the reply. I have followed the step by step of guide information to assist members:
PART A: PowerDirector Version: 15.0.2026.0
PART B: Diagnostic File (Please check attachment)
PART C: I have re-installed PowerDirector15 a few times
PART D:Training to explain a problem in PDR:
> I click and open the saved file for PDR. It loads up fine
> I click on 'Produce' which is also fine
> I click on 'intelligent SVRT' which take up to 2 minutes to run.
>After the 'intelligent SVRT' I click on 'Start' which starts up the render
>Around 20% my PC completely crashes and I can not move my mouse cursor any where so I have no choice to do a hard reset on the PC
PART E: Unfortunately I can not do a screen capture becasue everthing has froze/crashed
PART F: Same situation on PART E
PART G: I have checked out the latest build for PDR and no difference
PART H: DVD and Bluray etc is not an issue
PART J: Wasn't too sure on this step. I downloaded MediaInfo but got stuck.
PART R: I have purchased Director Suite which is £79 per year
I hope this all helps. Let me know if there's any more information you need.
Many thanks.
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