Other here are probably goiong to be able to help more than I can but I'll offer some input on this.

I have the same issue in PD13 but it is because I've uninstalled/erased QuickTime from my computer. This past Summer there was an announcement that QuickTime had a security issue when residing in a Windows OS I believe. SO without QT, I can't simply drag or copy .MOV files into the PD library window - since they aren't recognized by PD - since PD needed QT to recognize .MOV video clips.

I am not sure your issue is exactly the same but I offer the above for your information.

Maybe you can try converting theose clips to a different video clip format ... like (but not limiting you to just this format) - like .avi???? Then after the conversion you can try to bring them into the library.

CS

second edit: I'll refer you to this link. Not sure if that will help you but I just saw it.

link: http://forum.cyberlink.com/forum/posts/list/48197.page PD13 Ultimate - Build 3516, WIN 8.1, 64 Bit, 16G RAM, Intel Core i5 4460, CPU @ 3.2GHz, NVIDIA GeForce GT720, Graphics Memory(total avail.)-4093MB
LG WH14NS40 Blu-Ray Drive

Quote I am running power director 14 on a HP laptop with windows 10. After recient updates I now am unable to load .mov files to edit them. These are the same files that I used this summer. I get "An error occurred while opening this media file in the media library. It may be broken, an unsupported format, protected video content, or for another reason. Try contacting your video provider for a different video format." These same files will load into Power Media Player version 14.0.5.6909 and play.

mov files no problem ! but i can not get it on dvd or cd, even not in documents on pc....! wenn man von der Insel kommt erscheint das Leben leichter....

Quote Other here are probably goiong to be able to help more than I can but I'll offer some input on this.

I have the same issue in PD13 but it is because I've uninstalled/erased QuickTime from my computer. This past Summer there was an announcement that QuickTime had a security issue when residing in a Windows OS I believe. SO without QT, I can't simply drag or copy .MOV files into the PD library window - since they aren't recognized by PD - since PD needed QT to recognize .MOV video clips.

I am not sure your issue is exactly the same but I offer the above for your information.

Maybe you can try converting theose clips to a different video clip format ... like (but not limiting you to just this format) - like .avi???? Then after the conversion you can try to bring them into the library.

CS

second edit: I'll refer you to this link. Not sure if that will help you but I just saw it.

link: [url=http://forum.cyberlink.com/forum/posts/list/48197.page

]http://forum.cyberlink.com/forum/posts/list/48197.page