Announcement: Our new CyberLink Feedback Forum has arrived! Please transfer to our new forum to provide your feedback or to start a new discussion. The content on this CyberLink Community forum is now read only, but will continue to be available as a user resource. Thanks!
CyberLink Community Forum
where the experts meet
| Advanced Search >
"Concurrent User Sassions are not supported"
Boris [Avatar]
Newbie Joined: Sep 28, 2008 06:48 Messages: 13 Offline
[Post New]
That is a message I get from time to time after closing the program, then trying to get back to it a few minutes later.

Since it is the only install, I don't understand what causes it and how to solve. At this point I can only resolve it by shuting down the desktop and restarting it... seems to "clean" the problem.

Any suggestions - thanks.

boris
[Post New]
Sounds like some memory buffer's not being cleared.
JL_JL [Avatar]
Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline
[Post New]
Boris

A fe wmore details might help.
1) What OS do you have?
2) Are you running with multiple user accounts?
3) Has someone else logged on or switched users during this period that you are away?
4) If you log off and then back on does that correct your issue or must you power down completely.

Jeff
Boris [Avatar]
Newbie Joined: Sep 28, 2008 06:48 Messages: 13 Offline
[Post New]
Quote: Boris

A fe wmore details might help.
1) What OS do you have?
2) Are you running with multiple user accounts?
3) Has someone else logged on or switched users during this period that you are away?
4) If you log off and then back on does that correct your issue or must you power down completely.

Jeff


1) Windows XP Home
2) No, single account, I am the only user (80 years old living with wife only)
3) No one else is using my PC
4) Log off then on does not fix - I must shut down and restart PC.
Boris
JL_JL [Avatar]
Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline
[Post New]
Boris

I have not seen these characteristics with only a single user. Have you tried a simple reinstall of PD7 to see if that fixes the problem. Dafydd has good instructions at http://forum.cyberlink.com/forum/posts/list/2405.page PART C

Jeff
McLean1 [Avatar]
Contributor Joined: Jul 30, 2006 23:00 Messages: 336 Offline
[Post New]
It's very possible that even though you think the program has shut down, it is hanging in the background. One way to check this is to use
ctrl alt delete. Your task manager pops up. Look in the processes tab of this box and look for a program running (something like PDR.exe) or something like that. highlight that and choose end task. Then see if you can open PD.

Boris [Avatar]
Newbie Joined: Sep 28, 2008 06:48 Messages: 13 Offline
[Post New]
I did not have a chance to check Task Manager - I took the previous advice and I have removed and currently doing a complete reinstall - will let you know if problem resolved.

When I registered PD7, i got an email stating
"Sign in now to the CyberLink Members Zone and download a FREE burning software as our token of appreciation!"

I HAVE YET TO FIND THIS FREE OFFERING... where do I look for it??

Cheers,
Boris
Boris [Avatar]
Newbie Joined: Sep 28, 2008 06:48 Messages: 13 Offline
[Post New]
Quote: It's very possible that even though you think the program has shut down, it is hanging in the background. One way to check this is to use
ctrl alt delete. Your task manager pops up. Look in the processes tab of this box and look for a program running (something like PDR.exe) or something like that. highlight that and choose end task. Then see if you can open PD.



Yes - there was an entry PDR.exe 32,692 K
I terminated it, then PD7 loaded up properly

How do I solve this... short of going in there each time?

Boris
PS - this occured after my fresh re-install which did not solve the problem.
McLean1 [Avatar]
Contributor Joined: Jul 30, 2006 23:00 Messages: 336 Offline
[Post New]
Its not a program issue, as far as I know. It's just something that happens from time to time, not just with Power Director. Not sure why it happens. I just realized one time when I couldn't get it to open (I didn't get the error message) that perhaps it was hanging in unobserved. I have found other programs do this too. Sometimes they shut down (you don't close them, they crash) but they don't totally shut down.

Anyway, it doesn't happen everytime for me, just from time to time. At least it offers you a chance to look and see what's happening.

Glad it worked.

Boris [Avatar]
Newbie Joined: Sep 28, 2008 06:48 Messages: 13 Offline
[Post New]
I first installed the trial version then, on the following day, purchased and downloaded the full version and installed that (after first uninstalling the trial).

I am wondering now if there was something left over from that initial install that is "hanging around" causing the mayhem.

Cheers,
boris

McLean1 [Avatar]
Contributor Joined: Jul 30, 2006 23:00 Messages: 336 Offline
[Post New]
If you uninstalled and wiped the registry, I would think not. Like I said it has happened with other programs for me too. I just think that perhaps, you haven't run into it before OR maybe you have and haven't really realized that's what happened???

Don't know what the reason is, but I do know that it happens with other programs, not just Power Director.
Powered by JForum 2.1.8 © JForum Team