270.61-desktop-win7-winvista-64bit-english-whql FEW TESTS COMPLETED STILL WORKING WITH
1.2.22.1 hd audio driver
lpcm not tested
dts/dolby not tested
dts ma/dolby truehd tested see below...

classic mode occassional stutter

cinema mode occassional stutter

windows 7 media center cinema mode occassional stutter

This is even with new 1.4 hdmi cables and hardware...
I need to generate new reports and finish the following tests:

1080P 24 on new tv, current tests were 1080p 60hz new tv.

direct connect to tv skipping avr even for audio.

Same problem here with PowerDVD 9 Ultra.
My current version is 9.0.3901.51.

It appeared with the powerDVD update which mentionned better content protection compatibility and Avatar bluray support.
I hoped it would have been fixed in a later patch, but it hasn't been the case.

Today with my current version, when I watch a 1h30 movie I've got between 1 and 10 stutters.
What can be observed is that only the video stutter/frameskip not the sound.

Same problem here and have tried all PDVD10 Ultra versions and video driver combinations bitstreaming HD Audio at matched video refresh rates.

With deeper testing and eliminating all other causes it appears the problem occurred for me after I updated to Windows 7 x64 Service Pack 1.

For some reason PDVD10 has an issue with 64 bit and SP1, hope they fix it in the next patch.

CyberLink-Michael would you look into TS ticket CS001000124 for me. For some reason they closed it on me and now i can't give them the requested information they requested! I would prefer not starting a new ticket because all it does is start the whole process over from the begining and wastes everyones time. I have requested it be reopened with TS ticket CS001012952, but i expect a poor response from the request.
Another thing i noticed quickly last night was even my new TV only supports 1080P 60hz for standard playback. It seems the only way i can enable 1080P 24hz is when i want 3d mode. I may not be able to run the 1080P 24 playback you had requested unless you got some ideas?

Tiger Snake I have seen the issue even with PRE SP1 for Windows 7 64bit. I had been trying to run a test with Windows 7 32bit, but lost track of where i am at with it and may have to start over.

Shingo-Y i remember issues with my PowerDVD 9 that i never got resolved and was dismissed on once PowerDVD 10 was released. I am afraid that the same will happen here now that PowerDVD 11 is officially released.

Quote: Hi,

to narrow down the issue I would like to ask you to do some tests:

1. connect to the TV directly and also use Audio of the TV (no external or onboard audio - please use HDMI Audio)

Computer to HDMI to TV. Nothing in between. PowerDVD automatically switches to PCM decoding. Play movie and no sound. Confirm sound works in windows. Check playback and list 44 and 48 pcm and that is it. Check movie playback info and it says it is outputing LPCM in 6 channels at 48 which this tv does NOT support. Check the audio streams available and lower from DTS HD MA stream to a lower version and i get some sound at least. Dolby Digital 2.0 192Kbps with vision impaired descriptions. During the opening credits it goes to slow motion playback basically.

Quote: 2. set the Display refresh rate to 24 / 23 and check again if the jitter persists.

Br
Michael

I am trying to figure out how to do force this on the new TV. I can not do this on the old TV as it certainlly only has 60hz. Right now i see 1080p 60hz and then i see 3d 1080p 24hz. I do not see a 1080p 24hz so i am sure i can get this working yet.

Edit1
I am now pretty certain 1080p 24 3d is not the right mode you want me to be in. The video is having issues (like slow motion) every so often almost like a 3:2 pulldown failure i guess. The TV reports 3D mode and not 24 mode.

Larry

Just an update to say I have solved my problem after a month an a half of pain; but not sure the answer will be of any help to you.

After trying countless combinations of video drivers and software I was going back through "again" all the software and windows updates I had installed in the days prior to first noticing the stutter, one of the programs I had updated was Virtual CloneDrive to version 5.4.5.0. I uninstalled it and reverted to version 5.4.4.0 and to my relief all stutter on physical and virtual drives disappeared.

I had almost forgotten what a pleasure it is to watch a movie with no stutter and have a HTPC that works properly.

Anyway I hope this helps and good luck resolving your issue.

Quote: Larry

Just an update to say I have solved my problem after a month an a half of pain; but not sure the answer will be of any help to you.

After trying countless combinations of video drivers and software I was going back through "again" all the software and windows updates I had installed in the days prior to first noticing the stutter, one of the programs I had updated was Virtual CloneDrive to version 5.4.5.0. I uninstalled it and reverted to version 5.4.4.0 and to my relief all stutter on physical and virtual drives disappeared.

I had almost forgotten what a pleasure it is to watch a movie with no stutter and have a HTPC that works properly.

Anyway I hope this helps and good luck resolving your issue.

interesting since at the moment i do not have VCD installed. Would you mind grabbing me your current DXdiag, describe your current video and audio connections?

Do you have 1080p 23hz or 24hz NOT 3D mode to your video?

Larry Patrick wrote:

CyberLink-Michael wrote:
2. set the Display refresh rate to 24 / 23 and check again if the jitter persists.

Br
Michael
I am trying to figure out how to do force this on the new TV. I can not do this on the old TV as it certainlly only has 60hz. Right now i see 1080p 60hz and then i see 3d 1080p 24hz. I do not see a 1080p 24hz so i am sure i can get this working yet.

Edit1
I am now pretty certain 1080p 24 3d is not the right mode you want me to be in. The video is having issues (like slow motion) every so often almost like a 3:2 pulldown failure i guess. The TV reports 3D mode and not 24 mode.

I admit i am not having the audio and video stutter like before, but them i am not using HD audio and right now unable to even listen to the original audio stream to confirm it is really true.

Larry,

My setup is all HDMI 1.3 connections from HTPC to Marantz SR8300 Receiver and Sony LCD TV, all capable of refresh rates 23.976Hz, 24Hz, etc.

The major difference to you in the setup is it uses an ATI5750 graphics card, however I don't believe the stutter issue is directly related to the video driver or card.

In my case the event viewer showed two items that were key (after sifting through and eliminating hundreds):

ERROR: Event ID: 7, CDrom1, has a bad block (i.e. the Virtual Clone Drive 5.4.5.0)

and

Information items Event ID: 7036 amdkmdag UVD errors (hundreds of which would occur all the time but show exactly when the stutter occurred in large numbers)

I can only theorise that the Virtual Clone Drive error was some how triggering the video driver to have a problem when HD Audio/HD Video was played (perhaps a HDCP issue?), even if VCD was not being used.

As request I attached a DXDIAG.


Good luck.

Quote: As request I attached a DXDIAG.

A lot of the cyberlink information does not show up under the 64 bit dxdiag. I will compare it to my 64 bit version, but would you mind dumping a 32 bit dxdiag and posting that instead.

Thanks,
Larry

32 bit DXDIAG attached

Quote: 32 bit DXDIAG attached

Thanks for that file i have some completed some intial comparisons. It looks like to me you have some outdated PowerDVD 10 files. Would you reinstall the 2701 update or is there a specific reason you are using an older release?

Edit 1
Another thing that seems odd is the following about your video driver:
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
This does not seem correct to me...

PowerDVD full Version
PowerDVD 10 Mark II Version 10.0.2701.51
PowerDVD Trial Verison?
online retail purchase Mark II Ultra version
PowerDVD SR Number (when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!)
DVD110221-01
PowerDVD TR Number (if shown)
TR110301-018
Operating System (including x86 or x64 Bit Version)
Windows 7 Enterprise 64 bit SP1
Do you use administrator or restricted user account?
Administrator
Is your PowerDVD a Retail product or bundles with HW?
online retail purchase Mark II Ultra version
Used VGA
Gigabyte GV-N460OC2-1GI Nvidia Geforce Gtx 460
Used VGA driver version
270.61-desktop-win7-winvista-64bit-english-whql
Used Audio device
NVIDIA HDMI
Used Audio device driver version
HD Audio driver version 1.2.22.1 (270.61-desktop-win7-winvista-64bit-english-whql)
The Audio setting in PowerDVD and in OS (default devices)
(current system setting) (Use HDMI), DENON-AVAMP-1 (NVIDIA High Defintion Audio)
Used ODD drive (full model name and Firmware Version)
LG SATA HL-DT-ST BD-RE WH12LS30 Firmware 1.00
Used Display(s)
DENON, Ltd(DENON AVR791 AVR)
Panaonic TC-P55ST30
Which kind of display connection (HDMI/DisplayPort/VGA/DVI)
HDMI (MiniHDMI to HDMI at video card to AVR)
HDMI (HDMI to HDMI at AVR to TV)
Whcih Display refresh rate do you use while Playback (24/25/50/60/120/...)
60
Are you using single or dual monitor environment
single
Are you using clone or extended mode (if use two display)
not using
(3D only) Please provide detail info about 3D setting in PowerDVD
not using
What kind of Antivirus SW are you using
none, even windows 7 default windows defender is forced off
Please also add your DXDIAG log to the post (as attachement)
currently not attachment option
Please add the BD-3D Advisor log to the post (as attachement)
currently not attachment option
The detailed issue description

I ran into a interesting issue the other night. I was watching a movie with plain old PCM decoded by PowerDVD for the HDMI audio option. I will admit the video/audio was near perfect playback until about 3/4 through the movie. The screen went black. I could not get powerdvd to respond. I used the back menu and it went back to Windows media center. I looked for a crash log but did not find it. I went back into powerdvd from WMC and it started up all over from the beginning. Dispicable Me blu ray region a.

Odd it looks like attachments are disabled or i am blind tonight.

EDIT1
I see the attachments button is enabled again today.
Please also add your DXDIAG log to the post (as attachement)
attached
Please add the BD-3D Advisor log to the post (as attachement)
attached

I'm deliberately running the older PDVD10 after downgrading from 2701 due to the issue of not being able to play mounted ISOs through the 7MC plugin, I'll therefore pass on re-installing it!

In relation to DXVA it is enabled and operating for PDVD10, but as I understand it ATI cards currently don't support some aspects of version 2 of the standard and that's why DXVA-HD shows as not supported. The majority of codecs currently used for blu-ray are supported and whenever I've tested Hardware Video Acceleration with either PDVD or MPC-HC it has been in use and working.

Quote: I'm deliberately running the older PDVD10 after downgrading from 2701 due to the issue of not being able to play mounted ISOs through the 7MC plugin, I'll therefore pass on re-installing it!

Excellant that explains the older files then.

Quote: In relation to DXVA it is enabled and operating for PDVD10, but as I understand it ATI cards currently don't support some aspects of version 2 of the standard and that's why DXVA-HD shows as not supported. The majority of codecs currently used for blu-ray are supported and whenever I've tested Hardware Video Acceleration with either PDVD or MPC-HC it has been in use and working.

Interesting so it is a driver issue of sorts and at least folks are aware and hopefully working to improve the driver.

PowerDVD full Version
PowerDVD 10 Mark II Version 10.0.2701.51
PowerDVD Trial Verison?
online retail purchase Mark II Ultra version
PowerDVD SR Number (when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!)
DVD110221-01
PowerDVD TR Number (if shown)
TR110301-018
Operating System (including x86 or x64 Bit Version)
Windows 7 Enterprise 64 bit SP1
Do you use administrator or restricted user account?
Administrator
Is your PowerDVD a Retail product or bundles with HW?
online retail purchase Mark II Ultra version
Used VGA
Gigabyte GV-N460OC2-1GI Nvidia Geforce Gtx 460
Used VGA driver version
270.61-desktop-win7-winvista-64bit-english-whql
Used Audio device
NVIDIA HDMI
Used Audio device driver version
HD Audio driver version 1.2.22.1 (270.61-desktop-win7-winvista-64bit-english-whql)
The Audio setting in PowerDVD and in OS (default devices)
(current system setting) (Use HDMI), DENON-AVAMP-1 (NVIDIA High Defintion Audio)
Used ODD drive (full model name and Firmware Version)
LG SATA HL-DT-ST BD-RE WH12LS30 Firmware 1.00
Used Display(s)
DENON, Ltd(DENON AVR791 AVR)
Panaonic TC-P55ST30
Which kind of display connection (HDMI/DisplayPort/VGA/DVI)
HDMI (MiniHDMI to HDMI at video card to AVR)
HDMI (HDMI to HDMI at AVR to TV)
Whcih Display refresh rate do you use while Playback (24/25/50/60/120/...)
HD 3D 1080p, 1920 x 1080 23hz 32 bit
Are you using single or dual monitor environment
single
Are you using clone or extended mode (if use two display)
not using
(3D only) Please provide detail info about 3D setting in PowerDVD
HDMI 1.4 enabled 3D TV (1080P 24Hz)
What kind of Antivirus SW are you using
none, even windows 7 default windows defender is forced off
Please also add your DXDIAG log to the post (as attachement)
dxdiag 32 attached
Please add the BD-3D Advisor log to the post (as attachement)
bd advisor and bd-3d advisor logs attached
The detailed issue description

All right since i was not finding 23hz mode on my new TV for 24P playback, so I decided to try something else and made a few discoveries. I got the hair brained idea that the 3d playback mode was forcing 23hz so why not watch a 3d movie with powerdvd 10.

Panasonic Avatar Blu Ray 3D region A

No 3d, not even menus, very odd I know i had this working.
Ran 3d vision wizard and 3d was working, but ending game screen shots were not. Ok something broke!
Reset 3d vision settings to defaults.
Started a new 3d wizard and 3d was working, but ending game screen shots did not display this time. Odd I remember they showing before.
PowerDVD 3d was still 2d! Very odd cause i started a game up with 3dtv play and bam there is 3d. Run the test steroscopic 3d and leave it at 1280 x 720 60hz. Nice 3d and working. Bump it up 1920 x 1080 23hz. NO 3d at all. Ok this i just wrong i remember this crap working. The last thing i did was 3dtv play 14 day trial was expiring so i decided to purchase it so i could enjoy games. I activated it and now i wonder if that activation messed me up!
Uninstalled 3dtv play. Same issues!
Uninstalled ALL nvidia drivers, nvidia hdmi audio drivers, and nividia physx!
Rebooted.
installed the same 270.61 drivers again.
Noticed the TV this time wanted to default to 1080p 23hz. Hey wait that is the resolution i have been looking for!
Did not install 3dtv play and used the default version included for 1080p 3d blu ray playback.
Setup wizard for 3d and seemed fine.
Started powerdvd with 3d blu ray and checked settings.
Blu ray 3d working again!
Exit powerdvd.
Odd the 1080p 23hz is no longer available! The only option now is HD 3D 1080p 23hz! Ahh I will revisit this more later might be a driver issue since both are 1080p 23hz and maybe it can not support HD 3D and HD SD labels.
Installed and activated my full version of 3dtv play.
Ran setup wizard again. 3d was working for 720p and 1080p both.
Ran powerdvd and 3d continued to work!

Confirmed audio was set at PCM decoded by powerdvd over the HDMI.
Started the movie, by the time i got about 3/4 of the movie finished it had randomly stopped the audio, video went black screen, tv indicatted no signal, then audio started up again with video!
Not exactly the problems i was having at 60hz, but disappointing that i uncovered a problem at 24p playback. I understand it was 3d 24p playback which may push the system more, but i have the CPU and a decent GPU so it shouldn't matter.

By that point i got interrupted by a visitor and they really wanted to see 3d avatar. shut down the computer and moved the disk to my 3d blu ray player. Yes that is right i got smart and bought a real 3d blu ray player so i could run hardware test and prove the only equipment failing is the powerdvd. We enjoyed the whole 3d movie with HD audio bitstreaming over HDMI through the same Denonn receiver and Pansonic TV with 100% perfect playback. This is something i have been striving for on my media center because thats is what i want most. The all in one MEDIA CENTER that does it all.

I admit the PCM decoded by powerdvd over hdmi has less problems then HD audio bitstreaming. I also admit that dts/dolby bitstreaming has less problems than the HD audio bitstreaming. So far i do not see an improvement in 24p versus 60hz, but like i said it was 24p 3d playback versus 60hz standard playback. I will see if i can force 24p playback yet in standard mode.

i did a quick compare of my dxdiag and i see no real difference. So i need to check a few things because maybe I reset the desktop after my 3d blu ray testing. Sorry i have a habbit of not leaving it in 3d mode. I believe the software should allow a user to pick if 3d is detected which resultion to use and the software change to it. I would love to see the same option for 24p playback support. If 24p was used on the blu ray or dvd then allow a setting to switch to the users favorite 24p screen resolution for playback.

Any new thoughts on my recent findings?

PowerDVD full Version
PowerDVD 10 Mark II Version 10.0.2701.51
PowerDVD Trial Verison?
online retail purchase Mark II Ultra version
PowerDVD SR Number (when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!)
DVD110221-01
PowerDVD TR Number (if shown)
TR110301-018
Operating System (including x86 or x64 Bit Version)
Windows 7 Enterprise 64 bit SP1
Do you use administrator or restricted user account?
Administrator
Is your PowerDVD a Retail product or bundles with HW?
online retail purchase Mark II Ultra version
Used VGA
Gigabyte GV-N460OC2-1GI Nvidia Geforce Gtx 460
Used VGA driver version
270.61-desktop-win7-winvista-64bit-english-whql
Used Audio device
NVIDIA HDMI
Used Audio device driver version
HD Audio driver version 1.2.22.1 (270.61-desktop-win7-winvista-64bit-english-whql)
The Audio setting in PowerDVD and in OS (default devices)
(current system setting) (Use HDMI), DENON-AVAMP-1 (NVIDIA High Defintion Audio)
Used ODD drive (full model name and Firmware Version)
LG SATA HL-DT-ST BD-RE WH12LS30 Firmware 1.00
Used Display(s)
DENON, Ltd(DENON AVR791 AVR)
Panaonic TC-P55ST30
Which kind of display connection (HDMI/DisplayPort/VGA/DVI)
HDMI (MiniHDMI to HDMI at video card to AVR)
HDMI (HDMI to HDMI at AVR to TV)
Whcih Display refresh rate do you use while Playback (24/25/50/60/120/...)
HD 3D 1080p, 1920 x 1080 23hz 32 bit
Are you using single or dual monitor environment
single
Are you using clone or extended mode (if use two display)
not using
(3D only) Please provide detail info about 3D setting in PowerDVD
HDMI 1.4 enabled 3D TV (1080P 24Hz)
What kind of Antivirus SW are you using
none, even windows 7 default windows defender is forced off
Please also add your DXDIAG log to the post (as attachement)
dxdiag 32 attached
Please add the BD-3D Advisor log to the post (as attachement)
bd advisor and bd-3d advisor logs attached

All right i didn't expect to be back so soon, but now powerdvd is hanging. No crash logs that i can locate. Plan old powerdvd not responding according to windows task manager.

Pop in 3d blu ray dispicable me.
Start up powerdvd in windows media center.
start 3d blu ray and black screen, wait for it, give up and task manager and powerdvd not responding.
reboot
start powerdvd in classic mode. same crap, wtf...
reboot
confirm 3d still working at 720p and 1080p. All is fine there.
Start powerdvd in classic confirm settings for 3d. All is fine there.
Start powerdvd in classic mode. Eject disc, insert disc, same crap, give up.
Create logs, family home wanting to watch a movie for mother's day.

bitch about powerdvd and move the disc from powerdvd to the REAL stand alone blu ray player (best purchase ever will recommend it to all my friends before i even suggest powerdvd).

Not happy and too angry to diagnose further today. POS software!

Well it seems i have to loose faith in receiving any help on my issue. Cyberlink Technical Support has failed again... My reply on 2011/04/29 has finally been answered with garbage...
I guess they missed the part that i am running 2.8ghz quad core cpu...

Lets look at some facts...
Playback improves with a lower quality audio and seems to have an issue with HD audio playback. Sadly it is not broken 100% or i could totally point the finger at it.
2nd there are complaints about the current nvidia drivers messing with certain video encodings during playback and the suggestion is always to use the latest drivers with this known problem. Please talk to Nvidia about this issue you are a developer and you have a right to complain back to them and ask them why their driver does not work with your software.

Customer Support Response

2011/05/13 12:42




Dear Larry,

Thank you for writing back.

I would like to inform you that, Blu-ray playback consumes far more CPUs power than DVDs. I would request you to please close other application and while playback do not run other activities like downloading and screen saver application.

Follow the steps to Start Windows in Selective Startup mode.

1. Click on Start.
2. Click on Run.
3. Type msconfig and click on OK.
4. A System Configuration Utility window will come up.
5. On General tab, select Selective Startup.
6. Uncheck "Load Startup Items".
7. Click on Apply.
8. Click on OK.
9. Click on Close.
10. It will ask you to restart your computer.

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Use the below mentioned link to get back to us for your further queries:

https://membership.cyberlink.com/prog/support/cs/support-login.jsp

Thanks and Regards,

Gaurav
CyberLink Technical Support

Edit 1 i decided to reply to this crappy request today after some testing just to humor their request...
Yes Blu-ray playback consumes far more cpu power than DVD, but I have a core 2 QUAD 2.8ghz cpu.
I am not even breaking 5% usuage of the cpu during playback.

I have no other applications running durring playback, unless i start windows media center and use the powerdvd from there. This of course has files for windows media active and trying to use the special cinema mode of powerdvd.
Previous testing with just powerdvd classic mode has eliminated windows media center causing the issue.

I have no screen savers active and all power saving is disabled with a maximun performance override.

Your instructions are NOT correct for windows 7, since there is no RUN on the start menu thanks for supplying information that applies to vista and not my windows 7 operating system.
I did run msconfig through a different method and configured it as suggested.
The problem still occurs randomly in the movies after they have been actively watched for a period of time.

With task manager i can clearly see an average of 3% cpu usuage and I am no where ever near 100% and saturating my cpu.
The highest spike was to 6%!

I firmly believe there is a problem with powerdvd and nvidia drivers.
There seems to be problems with the bitstreaming of HD audio with the current release drivers of 270.61.
The bitstreaming under the 260.89 seems to work better, but hd bitstreaming is broken if the playback is stopped and requires a restart to fix.

There are clearly times with the video frames are dropped and thus maybe the audio sync is getting interrupted.
I believe this eventually leads the problem i encounter where it decides the audio and video sync are unacceptable and tries to start a fresh playback by stopping audio and video brefiely to get a fresh start again.

here are some links to nvidia about similar issues
http://forums.nvidia.com/index.php?showtopic=197765
http://forums.nvidia.com/index.php?showtopic=188990&st=60

Sadly the easiest fix is to use the 258.96 driver release to fix the video frame drop issue.
I admit using this driver does improve playback with pcm decoded by powerdvd and bitstream of dts/dolby.
The sad part is these drivers do NOT support HD audio on the gtx 460.

Please purchase a GTX 460, install the latest drivers, and try to enjoy a movie with HD Audio bitstreaming to an AVR and display on a 24p or 60hz flat screen tv.

Well maybe they are just blowing smoke at me to blind side me or they agree there is a problem with Nvidia drivers. I hope we see a fix to make it as enjoyable as my stand alone 3D blu ray player.

Customer Support Response

2011/05/20 14:00




Dear Larry,

Thank you for writing back.

I would like to inform you that, your issue is under escalation and our Product & Development team they are working on it to resolve the issue. I would suggest you to please keep visiting our CyberLink www.cyberlink.com for the latest updates.

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Use the below mentioned link to get back to us for your further queries:

https://membership.cyberlink.com/prog/support/cs/support-login.jsp

Thanks and Regards,

Gaurav
CyberLink Technical Support

PowerDVD full Version

PowerDVD 10 Mark II Version 10.0.2701.51

PowerDVD Trial Verison?

online retail purchase Mark II Ultra version

PowerDVD SR Number (when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!)

DVD110221-01

PowerDVD TR Number (if shown)

TR110301-018

Operating System (including x86 or x64 Bit Version)

Windows 7 Enterprise 64 bit SP1

Do you use administrator or restricted user account?

Administrator

Is your PowerDVD a Retail product or bundles with HW?

online retail purchase Mark II Ultra version

Used VGA

Gigabyte GV-N460OC2-1GI Nvidia Geforce Gtx 460

Used VGA driver version

275.27-desktop-win7-winvista-64bit-english-beta

Used Audio device

NVIDIA HDMI

Used Audio device driver version

HD Audio driver version 1.2.23.3 (275.27-desktop-win7-winvista-64bit-english-beta)

The Audio setting in PowerDVD and in OS (default devices)

(current system setting) (Use HDMI), DENON-AVAMP-1 (NVIDIA High Defintion Audio)

Used ODD drive (full model name and Firmware Version)

LG SATA HL-DT-ST BD-RE WH12LS30 Firmware 1.00

Do you use Amplifier (Model/connection)

DENON, Ltd(DENON AVR791 AVR)
HDMI

Used Display(s)

Panaonic TC-P55ST30

Which kind of display connection (HDMI/DisplayPort/VGA/DVI)

HDMI (MiniHDMI to HDMI at video card to AVR)
HDMI (HDMI to HDMI at AVR to TV)

Which display refresh rate do you use while Playback (24/25/50/60/120/...)

HD 1080p, 1920 x 1080 60hz 32 bit

Are you using single or dual monitor environment

single

Are you using clone or extended mode (if use two display)

not using

(3D only) Please provide detail info about 3D setting in PowerDVD

HDMI 1.4 enabled 3D TV (1080P 24Hz)

What kind of Antivirus SW are you using

none, even windows 7 default windows defender is forced off

The detailed issue description

dxdiag 32 attached
bd advisor and bd-3d advisor logs attached
Same issues as previous drivers. Eventually the playback reaches a point where the video pauses, the audio stops, everything tries to start up again, audio in plays but video very jerky till it is in sync again.
So far the new nvidia beta driver does not fix the issues encountered.

PowerDVD v2916
Nvidia 275.27

disable use inverse telecine

blu-ray 3d playback showed better video/audio sync and less frame drops.
This time the video would pause and the audio would keep going. It didn't seem to get completly out of sync and go to a black screen and try to start fresh.

I need to run more testing but this suggestion was from a Nvidia forum post.

It is not a fix, but way to reduce the issue until a fix is found. For those that can use the older driver and do not require HD audio bitstreaming via the NVIDIA driver it is still recommended to use the 258.96 driver release.

Ok here is my full report on PowerDVD 10 Ultra v2916...

PowerDVD full Version

PowerDVD 10 Mark II Version 10.0.2916.51

PowerDVD Trial Verison?

online retail purchase Mark II Ultra version

PowerDVD SR Number (when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!)

DVD110429-07

PowerDVD TR Number (if shown)

TR110516-059

Operating System (including x86 or x64 Bit Version)

Windows 7 Enterprise 64 bit SP1

Do you use administrator or restricted user account?

Administrator

Is your PowerDVD a Retail product or bundles with HW?

online retail purchase Mark II Ultra version

Used VGA

Gigabyte GV-N460OC2-1GI Nvidia Geforce Gtx 460

Used VGA driver version

275.27-desktop-win7-winvista-64bit-english-beta

Used Audio device

NVIDIA HDMI

Used Audio device driver version

HD Audio driver version 1.2.23.3 (275.27-desktop-win7-winvista-64bit-english-beta)

The Audio setting in PowerDVD and in OS (default devices)

(current system setting) (Use HDMI), DENON-AVAMP-1 (NVIDIA High Defintion Audio)

Used ODD drive (full model name and Firmware Version)

LG SATA HL-DT-ST BD-RE WH12LS30 Firmware 1.00

Do you use Amplifier (Model/connection)

DENON, Ltd(DENON AVR791 AVR)
HDMI

Used Display(s)

Panaonic TC-P55ST30

Which kind of display connection (HDMI/DisplayPort/VGA/DVI)

HDMI (MiniHDMI to HDMI at video card to AVR)
HDMI (HDMI to HDMI at AVR to TV)

Which display refresh rate do you use while Playback (24/25/50/60/120/...)

HD 1080p, 1920 x 1080 24hz 32 bit

Are you using single or dual monitor environment

single

Are you using clone or extended mode (if use two display)

not using

(3D only) Please provide detail info about 3D setting in PowerDVD

HDMI 1.4 enabled 3D TV (1080P 24Hz)

What kind of Antivirus SW are you using

none, even windows 7 default windows defender is forced off

The detailed issue description

Zips attached showing 2 different configurations. I would have done 3, but for some reason changing Nvidia Video image settings Deinterlacing User inverse telecine on and off does not show up under any of the available methods for collecting configuration.
dxdiag 32 attached
bd advisor and bd-3d advisor logs attached

Uninstalled all Nvidia drivers and files.
Installed Nvidia drivers.
Activated 3dtv play.
Installed IE9
configured audio to 7.1
configured powerdvd dvd playback to bitstream dts
configured powerdvd blu ray playback to bitstream hd audio
downgraded powerdvd to v2325
Upgraded powerdvd to v2916
played dvd and sat audio
All 4 playbacks were using windows media center with IE9 installed to playback powerdvd in cinema mode!

Disney Tangled 3D Blu Ray Region A
Igor Blu Ray Region A
1920x1080x32x24hz
Bitstream HD audio
Micro stutter during playback with new v2916 engine and beta drivers. Was acceptable, but not perfect as i would expect this system to be able to playback at least to the same level as stand alone 3d blu ray player.
Audio stayed smooth, but video went to slow motion for a few seconds at random times during the movie.

Constantine DVD Region 1
1920x1080x32x60hz
Bitstream DTS audio
Dvds haven't had a problem yet. I saw a micro breakup in one scene where the video went chunky pixel in an area of the screen. Audio and video playback was smooth and at least to the samel level as stand alone 3d blu ray player.

27 Dresses
1920x1080x32x60hz and 1920x1080x32x24hz and both resolutions with use telecine disabled!
Bitstream HD audio
No matter what i tried this movie had nothing but issues. The video would stutter or even stop. It even did the old famous video and audio stop, black screen, and finally restart.
I tried all 4 different modes looking for fix. The best part was the last 3 tests were not even reading the blu ray anymore and playing from a cached version. This of course led to a major stutter when it finally reached the point where it had to start reading the disc again.
I removed the blu ray and popped into a 3d blu ray player with HD audio bitstreaming to the same equipment. It played flawless and never had an issue. Why did PowerDVD have issues?

The v2916 seems better. I wish i had a way to collect better information about this issue. I feel like frames are still being dropped when they should not causing my audio and video problem.

I also noticed the 3d 1920x1080x32x24 was very grainy and i need to downgrade the video driver to see if it is still this way.