Quote: @Michael,
can you please helpt to post some information about your environment:

http://forum.cyberlink.com/forum/posts/list/8449.page

and please also post DXDIAG as attachement here.

thanks and br
Michael

Sure. Here is the info:

PowerDVD full Version - 10 Ultra
PowerDVD SR Number (when click on "CyberLink in left top) - Can't get to open
Operating System (including x86 or x64 Bit Version) - Win 7 64 bit
Is your PowerDVD a Retail product or bundles with HW? - retail (online store)
Used VGA - Radeon 4890
Used VGA driver version - 2010.0302.2233.40412
Used Audio device - Creative SB Xi-Fi Music
Used Audio device driver version - 6.01.1373
Which kind of display connection (HDMI/DisplayPort/VGA/DVI) - DVI
Are you using singel or dual monitor environment - Single
Are you using clone or extended mode (if use two display) - N/A
What kind of Antivirus SW are you using - Norton 360 v. 4 (installed and tried to run with it disabled)
The detailed issue description - Will install, acvitate, but will not run

Hi,
thanks for fast reply.

from the DXDIAG it looks if PowerDVD is not installed on your system - can you please check?

can you please also provide me the filename of PowerDVD?

Thanks and Br
Michael Technical Support

Werde Facebook Fan

Quote: Hi,
thanks for fast reply.

from the DXDIAG it looks if PowerDVD is not installed on your system - can you please check?

can you please also provide me the filename of PowerDVD?

Thanks and Br
Michael

Interesting. It is physically in the Program Files (X86)\Cyberlink folder. PowerDVD10 is the .exe file name.

Hi,

please use the standard version of DXDIAG (not the x64 Version)

please let me know the name of the original installation file you downloaded from our Server.

Thanks and Br
Michael Technical Support

Werde Facebook Fan

Quote: Hi,

please use the standard version of DXDIAG (not the x64 Version)

please let me know the name of the original installation file you downloaded from our Server.

Thanks and Br
Michael

PowerDVD10Ultra_Upgrade

Hi,

ok I see - PowerDVD is installed.

from the filename I can see you got a upgrade Version - can you please confirm that you bought an upgrade or an full version?

BR
Michael Technical Support

Werde Facebook Fan

Quote: Hi,

ok I see - PowerDVD is installed.

from the filename I can see you got a upgrade Version - can you please confirm that you bought an upgrade or an full version?

BR
Michael

Upgrade. Have upgraded PowerDVD since many years ago when bought the first program. 9 Ultra worked fine.

Quote:

Quote: Hi,

ok I see - PowerDVD is installed.

from the filename I can see you got a upgrade Version - can you please confirm that you bought an upgrade or an full version?

BR
Michael

Upgrade. Have upgraded PowerDVD since many years ago when bought the first program. 9 Ultra worked fine.

For what its worth, reinstalled everything from PowerDVD7 up. Ran fine through 9, Update 1. At Update 2 and 3, program stopped working.

Quote: I did. That's when the static starts. Are you using the Viewsonic VX2265wm FuHzion?

The supported hardware section on the website shows the following monitors: Samsung 2233RZ, Asus G51J-SZ028V, Acer GD245HQ, Acer GD235HZ. The Viewsonic, which I have, doesn't show up as supported. Would this be the reason?

Install AnyDVD 6.7.9.0 and check

Quote:

Quote:

Quote: Hi,

ok I see - PowerDVD is installed.

from the filename I can see you got a upgrade Version - can you please confirm that you bought an upgrade or an full version?

BR
Michael

Upgrade. Have upgraded PowerDVD since many years ago when bought the first program. 9 Ultra worked fine.

For what its worth, reinstalled everything from PowerDVD7 up. Ran fine through 9, Update 1. At Update 2 and 3, program stopped working.

My problem was solved after install AnyDVD 6.7.9.0 trial