Several communications with technical support with no progress. Had uninstalled and reinstalled; redownloaded the software...tested with BD Advisor, sent a report about my hardware compatibility with BD.
Using Windows 7 ultimate, 64 bit, since I had it worked for almost two weeks, I would rule out the possibility of incompatible hardware involved. There is no hardware failure because I can use Aiseesoft bluray ripper to rip the DVD with smooth picture playing (preview) at the same time.
What other solution is out there?
Is it fair to ask for a refund since the software is not working for me?
![](https://forum.cyberlink.com/forum//images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif)