Did you just get new windows update patches? I think M-soft broke something.

Yes, when I reloaded Windows. Had 102 updates.

Based on the other threads here, there are a dozen or so of us with this problem right now... and that is only the users that come to the board. My guess is the windows update from last week broke something. I am going to uninstall P DVD and re-install bu only up to the March 2012 patch, not the October one. One user got that to work.

This problem is not just with PDVD11.

I have the same problem with PDVD12 Ultra and despite trying evrything I can think of I cannot fix it and am now awaiting a response from Cyberlink Customer Service.

Everything was fine until about a week ago when I got the message "PowerDVD cannot access the storage device" when trying to play a blu-ray iso. I'm also receiving the message "PowerDVD does not support the playback of this media format" which is followed by "PowerDVD could not launch because some of the components appear to be corrupted" and I advised me to uninstall and reinstall which meant also reinstalling PDVD11 as my PDVD12 was an upgrade version.

Reinstalling didn't fix it, nor did System restore. In fact I then encountered another problem as the Blu-Ray region changes counter had reset itself to "0" even though I have never used any of the permitted 5 changes.

To add insult to injury, having uninstalled and reinstalled several times, following Cyberlink's instructions and activating it each time, I was greeted with the message "Activation amount for this key has exceeded...etc" and I can no longer use it at all now.

What a farce, compounded by the fact that Cyberlink Technical Support seems unable or unwilling to offer any solution, 5 days after I reported the problem.

Has anyone managed to find a reliable fix for this problem?

I should have added that I have tried to revert to PDVD11 while Cyberlink sorts it out and although activation is not a problem, I'm still experiencing the other problems and the same error messages..so it seems to have affected all PDVD versions.
I cannot play Blu-Ray or DVD ISOs with any version of PowerDVD.
Fortunately, I also have TotalMediaTheatre5 installed on my PC and this is working PERFECTLY. (Take note Cyberlink!)

TheDudeiswatching may be right.
Before Cyberlink de-activated my version of PDVD12 I tried installing it on a laptop which hadn't had any recent Windows updates..and it worked.
Unfortunately I then uninstalled it as I continued to work on fixing my desktop pc version so now I don't have PDVD working on either of my pcs.
So this may point the finger at Microsoft as the cause of the problem.
Whatever the cause, I think Cyberlink needs to get their act together and stop keeping its customers in the dark.

I've managed to fix the problem with a simple workaround.

Install PowerDVD 12 version (or patch) 1618 from around Feb 2012. Your current version will be uninstalled..do not save personal settings when prompted.
Open PDVD, activate and then click on the update arrow..top left corner.
Install the latest update.
Should now be OK.

I believe a Microsoft platform update a week or so ago "broke" PowerDVD12.
I found that I had to go right back to early 2012..the August version didn't fix the problem.

I experienced the same problem with PDVD11 too so maybe reverting to an early 2012 version will fix that too.

Let me know if it works.
Cheers,
Carl

I'm suffering exactly the same problem with PowerDVD 11, and have raised a support ticket to inquire when a fix will be made available for PowerDVD 11 users, since from the following link below it looks like there is already an update for PowerDVD 12 users:

http://www.cyberlink.com/support/product-faq-content.do?id=15666&prodId=1&prodVerId=-1

Good eye there Daniel,

If Cyberlink is watching this thread, could you please come through with a patch for us PowerDvD 11 people,
I really hope this won't be used to try and squeeze a forced upgrade out of us....

In the meantime, I've found what others have already posted in another thread (http://forum.cyberlink.com/forum/posts/list/27179.page) to be true - downgrading to v2608 allows playback to work once again.

So until PowerDVD 11 is updated, uninstalling and updating to 2608 is your best bet.

Chalk another one up with this problem. Windows 7 x64.

Contracted this issue yesterday. Very frustrating as all the people, pizza and beer was in place in the theater. Press play and...son-of-a.

Very suprising as it all worked fine on Friday.

I will definitely not be updating to PowerDVD12. Had a very similar experience with PowerDVD9 where cyberlink refused to support the "new" Blu-ray copy protection and forced an upgrade to PowerDVD11. If cyberlink doesn't provide a fix for PDVD11 users they will certainly lose me as a customer.

Quote: I will definitely not be updating to PowerDVD12. Had a very similar experience with PowerDVD9 where cyberlink refused to support the "new" Blu-ray copy protection and forced an upgrade to PowerDVD11. If cyberlink doesn't provide a fix for PDVD11 users they will certainly lose me as a customer.

Seconded.

I was considering upgrading to version 12, but if this is the level of support we can expect for versions we've paid good money for then there's no way they're getting any more of it.

You know, it's the type of business approach that I believe you could bring a lawsuit about.

These are blurays, they sell software that is proclaimed to play BluRays, they can't hold specific security code that is a part of the overall format as an upgrade requirement, i think it is a form of bait and switching.

And if they have a patch for version 12 which has been out for certain days, not responding to tickets for 11 users it is pretty clear what they are doing.

It's the region code change counter in powerdvd11 and 12. Reverting to the previous update fixes it. But they need to come up with a permanent solution. It wasn't the windows platform update, I rolled back to two weeks prior and the problem persisted.

I think it has something to do with their powerdvd12 update, why that would affect 11 is a little concerning.

My Solution:

Uninstalled PowerDVD 11

Discontinue to use PowerDVD.

Looking for New software.

http://mpc-hc.org/

Opensource = Free.

Advanced set-up instructions here for video/audio-philes.

http://www.avsforum.com/t/1357375/advanced-mpc-hc-setup-guide

Thx Kirknelson,

Enoughs enough right?

Goodby Cyberlink. You've received enough of my money.

Hi,
please get in contact with our technical support team:

http://forum.cyberlink.com/forum/posts/list/27357.page

There is a workaround solution available

Michael Technical Support

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