Dear Roger,

no, that's not what I'am saying.

We will release a new patch soon - but I can not talk about release schedules in this Forum.
This new Patch will also solve the issue with several AV solutions.

Br
Michael Technical Support

Werde Facebook Fan

Quote:
The reported issue is caused by BitDefender AV solution and not a real PowerDVD issue

So let me report that the full issue is more than only restricted to that case.
I don't use Bit Defender. My AV is Antivir, by the way.
To be sure, I've just made an another try (I've probably yet tried it, but we must be sure, here). I've desactivated Antivir, quit my Firewall (Comodo) and launch a BR (Up from Pixar) => Zone select screen (this is the first time, bla, bla), remaining number of change = zero, OK, the same screen appear a second time, OK, loading bar and error 800401F9 (internal error, contact support).

Hope this case will help, but I don't think the solution is to be searched in the AV side

Dear Patrick,

there is also a knonw issue with COMODO Firewall that casue PDVD to crash.

kindly check our latest patch that we released today:

http://www.cyberlink.com/downloads/support/powerdvd/patches_en_US.html


BR
michael


Technical Support

Werde Facebook Fan

Dear Michael,

Will the PowerDVD 9 Ultra build 2528 patch solve this/these issues ??

Nothing is mentioned in the release notes ???

Hello,

on my tests the playback is fine now.

BR
Michael Technical Support

Werde Facebook Fan

Solving the region code issue + 800401F9

Great !!!!!

Now we are back 2 month ago

With the new 2528 patch I get the errors 1402 and 1603 when I install the patch.

What a tragic story Cyberlink !!

Please help me on this

Mogens

Hello,

did you use Administrator account?
Please also check this:
http://www.sevenforums.com/software/53786-powerdvd-9-install-error.html


BR
Michael

Technical Support

Werde Facebook Fan

Hi Michael and thanks for the quick reply,

Yes ! I am the administrator and I have also tried the fix you proposed.
Only comment is that the procedure doesn't show up the exact same way as described ???

Result = no Success


I have had this problem before with the 2320 upgrade ( PowerDVD 9 Ultra dated 2009-11-27 ) . Then a new version came PDVD9_Ultra_2320_DVD091223-01_R2.exe which solved the error 1402 + 1603.

After installing the above mentioned I had the 800401F9 instead

And now I am back to 1402 + 1603
+ that I don´'t know whether the 800401F9 is solved !

My setup is :

W7 64bit
Norton Internet Seciruty 2010
Nvidia 8600GT
ASUS Xonar
E6750

What is going on ???

Mogens

lo ppl

ok I downloaded the latest patch as michael informed us

installed oringel power dvd 7.3 ver
then upgraded to powerdvd 9 ulta
then installed the next patch
and finaly the latest patch.

Didnt work same error but then decided to restart pc from cold and hey presto finally it works (so far ) will try again tonight when i get home

MY question is do i need to install all that i listed to get this to work in future or will there ber released a final version that includes all above in one install as it is rather long winded but hey it does work at last .

thanks michael and team for that.

roger

Great news.

Patch downloaded, launched as administrator, a BR inserted, the region popup WITH 5 TRIES LEFT :, BR loading ... And it works. At last !!

Thanks Cyberlink for the patch, and sorry for all the doubts I've mentioned above, but it was pretty long to release and it's no confort to see a so big company having so much difficulties to release a patch.

Hope it will work for everyone, and enjoy your BR again

Hi All,

Took the "knife" on my computer the other day !!!

Re-installed W7 and all the ohter stuff.

Now I can play and s watch Blueray's again

but what a waste of time !!!!!!!!!!!!!!!!!

Mogens

update didnt work for me - even clean install didnt (only installed original setup+current update) - still the same error 800401f9, no drive-changed left and asked 2 times before 800401f9 occurs

Dear Peti,

please let me know the SR number (in the about box) of the original installed Software you want to upgrade.

Thanks and BR
Michael Technical Support

Werde Facebook Fan

Can I figure it out WITHOUT having to uninstall and reinstall again?

Hi,

yes you can find it in the INFO.INI in the installation CD

BR
Michael Technical Support

Werde Facebook Fan

SR_No=DVD090206-01

Please uninstall Power DVD.
This next operation is critical. Remove Registry key and delete all install folder name cyberlink.
Install Original PDVD9 than install patch 2528. BD Region should now show 5..

Regards
Hope this helps.

well, which registry keys? only those named "cyberlink" or any others?!

I have also been getting the 800401F9 error since I updated Power DVD 9.0 Ultra. Followed the advise of a support query and used microsoft cleaner to remove Power DVD and then removed the Power DVD folders and removed the registry entries as recommended. I then re-installed Power DVD with this download: PowerDVD/PDVD9_2528_TaRe45_DVD091125-11.exe. I still had the 800401F9 error and the region pop-up with 0 tries left. I then ran the patch CyberLink.2528(TaRe45)(Pa_DVD091203-02. I still am getting the region pop-up with 0 remaining tries and can't play Blu-rays. Any suggestions on what to try next?

Still no solution ???