Please find here other capture of annalysis Regards

OK, I see and understand. At least your windows system should be in better shape now :
I also understand why there are no crashes visible in the DXDiag file, because the error situation is captureed and handled by PD itself. Which in itself is good, because that should give CL an idea of WHERE things went wrong, at least if you have (hopefully everytime it happened), allowed PD to send the information to CL?!
If not, please do so, and indicate in the message space what you were doing and refer to the forum page of this conversation.

I don't think we, here at the forum can help you any further. It is for CL to solve. For now I would suggest that you produce video files that can be burned to DVD etc. with another (working) program...
Maybe others have better suggestions....

(Little side-note if you allow me: I see that you have used and inserted images photos with the original size. I cannot see what output format you use, but it is likely 16x9. If that is the case you see that there are black areas at the left and right side of the photo on screen? What I do in such situation (and the photos allow me to, I crop the photos to the 16x9 format so that they fill the whole screen in your video). The cropping can either be done within PD, are with a photo-shop-like program, whichever you fancy.)

Quote OK, I see and understand. At least your windows system should be in better shape now :
I also understand why there are no crashes visible in the DXDiag file, because the error situation is captureed and handled by PD itself. Which in itself is good, because that should give CL an idea of WHERE things went wrong, at least if you have (hopefully everytime it happened), allowed PD to send the information to CL?!
If not, please do so, and indicate in the message space what you were doing and refer to the forum page of this conversation.

I don't think we, here at the forum can help you any further. It is for CL to solve. For now I would suggest that you produce video files that can be burned to DVD etc. with another (working) program...
Maybe others have better suggestions....

(Little side-note if you allow me: I see that you have used and inserted images photos with the original size. I cannot see what output format you use, but it is likely 16x9. If that is the case you see that there are black areas at the left and right side of the photo on screen? What I do in such situation (and the photos allow me to, I crop the photos to the 16x9 format so that they fill the whole screen in your video). The cropping can either be done within PD, are with a photo-shop-like program, whichever you fancy.)

CL support is aware but that takes time to respond to me ......
I 'll give them the link of the forum .
Regards
Michel

Warry’s recommendation may fix the problem if you can fix all the problems in Windows first. It may be that you had a problem in creating a DVD that caused this problem. Something PD flagged in the registry that maybe only someone at CyberLink can know and fix. See this post where something similar happened to me. An external ssd used almost a year is no longer working in PD avchd removable disk folder creation after one non responsive incident: https://forum.cyberlink.com/forum/posts/list/107928.page .

Quote Warry’s recommendation may fix the problem if you can fix all the problems in Windows first. It may be that you had a problem in creating a DVD that caused this problem. Something PD flagged in the registry that maybe only someone at CyberLink can know and fix. See this post where something similar happened to me. An external ssd used almost a year is no longer working in PD avchd removable disk folder creation after one non responsive incident: https://forum.cyberlink.com/forum/posts/list/107928.page .

Hello everybody

I read with great interest the subject cited by tomasc.
I'm not the only one having problems with PD 365, even if the problem is different.

My PC works correctly (I believe) assembled by a computer expert friend.
Motherboard Gigabyte Z590 Aorus Pro AX, Intel Core i7 - 11700 K 3.6 GHz, Disk Samsung 970 EVOplus, Internal SSD Disk NVMe M2 500Go, My Windows is Win 11 22 H2, up to date.
Corsair 16 GB RAM, Nvidia GeForce GTX 1660 graphics card.

Only my 2 DVD Roms are old and the firmwares are no longer upgraded, but work well with other video editing software, or Power2 Go 11.

Cyberlink support answers me at low speed and asks me very complicated things.
I have already sent them the DxDiag reports, screenshots and a video capture of what I was doing with the PD crash when I want to create a disc.

They asked me to provide them with the result of this test (test 4) but the link is missing ( line 4.1)

4 Program log
Please follow the steps below to gather the program log and send it back to us:
4.1. Download and extract the attached file
-LINK
4.2. Move the file “Dbgview.exe” in the extracted folder to the desktop
4.3. Browse the folder
C:\Program Files\CyberLink\PowerDirector21\
4.4. Move the file “MotionMenuGenerator.exe” to the desktop or another folder as a backup.
4.5. Cut the downloaded file “MotionMenuGenerator.exe” and paste it to the folder:
C:\Program Files\CyberLink\PowerDirector21\
4.6. Browse the folder:
C:\Program Files\CyberLink\PowerDirector21\runtime\authoring
4.7. Copy all files inside the folder to the desktop or another folder as backups.
4.8. Cut the rest of the files in the extracted and paste them to the folder:
C:\Program Files\CyberLink\PowerDirector21\runtime\authoring
*Note: When a message pops, select "Replace the file".
4.9. Launch “Dbgview.exe” by the administrator
4.10. Launch PDR by the administrator, go to the CreateDisc room, and reproduce the crash condition.
4.11. Go to Dbgview "File->Save As" to save the log.
4.12. Rename the file name extension of the log from .log to .txt and then send it back.


I would appreciate if someone could help me and make the connection with the support
Regards
Michel Regards

It is with great interest that I read the instructions of CL support.
It shows, that they are really willing to help you out, and are probably as curious as you are, why the program does not work…
They actually ask you to help them watch what PD is doing when you open the disk production process with DBGview (debug viewer, which can be downloaded from internet, browser for it….), but they also instruct you to replace some of the files that are standard to the PD installation with files provided in the file that they should have attached. I presume that the files they provide are debug-versions of the PD production files, that contains information that is helpful when one needs to debug software.
Even without the extra files CL should have included, with DBGview running while starting PD, you can follow a bit what is happening under the hood. WITH the CLfiles there is no doubt more information that should make sense to CLdevelopment.
I suggest:
- ask CL for the additional files, but only if you feel confident to execute their instructions, and fiddle with the CL installation and within your windows system
- by all means make windows restore point before you start
- execute the instructions very precisely
you can copy the files they instruct you to, but I would recommend making a backup of the whole folder structure/ tree of c:\program files\cyberlink\PowerDirector21. Doing that will give you a better position to restore the PD installation as it was.
At the end of the instructions, you can restore the backup of the whole folder but even better would be that at the end of the instruction list they would have written: and now un-install and re-install PD (if only to make sure that you operate with all the proper files)
- you can also run DBGView without changing and replacing the files CL asks you to. It is saver, and there will still be some information, that might be helpful, but apparently not as helpful as CL development expects it to be with the (not yet) provided files. But you can send it any way and see what CL development can make of it.
Hope this helps a bit.

Thank you Warry for your attention.
I don't feel too capable to do all the tests. For now I can manage to produce a DVD with Power 2Go. I don't do a lot of them anymore, but I happen to produce some for friends. With PD, I can choose the chapters on the Timeline. The creation of the menus is more elaborate than with Power 2Go, where you cannot create chapters.
I thought this problem would be easier to solve.

Regards
Michel Regards

Quote Thank you Warry for your attention.
I don't feel too capable to do all the tests. For now I can manage to produce a DVD with Power 2Go. I don't do a lot of them anymore, but I happen to produce some for friends. With PD, I can choose the chapters on the Timeline. The creation of the menus is more elaborate than with Power 2Go, where you cannot create chapters.
I thought this problem would be easier to solve.

Regards
Michel

A wise decision.