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Repeated BSOD in PD17 (suspect Nvidia drivers)
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K6CCC - Jim [Avatar]
Newbie Private Message Joined: Jul 06, 2020 13:02 Messages: 7 Offline
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I happened onto this thread while searching for forum topics about repeated BSOD.

I am a very new PD user - having installed PD18 on this comptuer about a month ago. Have not had much time to do much with it until recently and have had several BSOD events. Reading this forum topic very closely matches what I am seeing - except that I am on PD18. I will be checking on the video drivers shortly, but wanted to get this started here as it is obvious that there are people here who know FAR more than I do about this troubleshooting. I also have read enough to know that you need my information, so attachements included. Every time it has crashed, the BSOD screen has shown the same error information.
This is a high end Dell gaming desktop with 16GB of RAM and Windows 10 Pro.
The last time it crashed, I had opened PD18 so I could get the screen capture of teh About screen. When I started PD18, it said it found a previous session that it could attempt to recover (the the previous crash last night). After it recovered it, I saved the session with a new filename and it crashed during the save.

jim
[Thumb - About_PowerDirector.png]
 Filename
About_PowerDirector.png
[Disk]
 Description
About PD18
 Filesize
51 Kbytes
 Downloaded:
4 time(s)
[Thumb - BSOD_2020-08-07.jpg]
 Filename
BSOD_2020-08-07.jpg
[Disk]
 Description
BSOD screen
 Filesize
365 Kbytes
 Downloaded:
3 time(s)
 Filename
DxDiag-2020-08-07a.txt
[Disk]
 Description
DxDiag from this morning
 Filesize
177 Kbytes
 Downloaded:
29 time(s)
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tomasc [Avatar]
Senior Contributor Private Message Joined: Aug 25, 2011 12:33 Messages: 5447 Offline
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K6CCC - Jim - This recent post may help: https://forum.cyberlink.com/forum/posts/list/83038.page .

You may want to start a New Topic post for more help.
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K6CCC - Jim [Avatar]
Newbie Private Message Joined: Jul 06, 2020 13:02 Messages: 7 Offline
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Quote K6CCC - Jim - This recent post may help: https://forum.cyberlink.com/forum/posts/list/83038.page .

You may want to start a New Topic post for more help.


Thanks tomasc. I had done a search for BSOD and this was the only thing that popped up, and the the crash description exactly matched what I was seeing - hence the reason that I posted here.

Since I posted my original message, I have updated the video driver to 451.67 - latest downloaded from Nvidia. I will uncheck the Hardware accelleration option and see if that helps...

Jim
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K6CCC - Jim [Avatar]
Newbie Private Message Joined: Jul 06, 2020 13:02 Messages: 7 Offline
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Quote


Thanks tomasc. I had done a search for BSOD and this was the only thing that popped up, and the the crash description exactly matched what I was seeing - hence the reason that I posted here.

Since I posted my original message, I have updated the video driver to 451.67 - latest downloaded from Nvidia. I will uncheck the Hardware accelleration option and see if that helps...

Jim


Well, an update. After the video driver update and unchecking Hardware accesseration, I spent a couple hours editing this afternoon and it ran perfectly. so that may well have been it.

Thanks to this thread...
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tomasc [Avatar]
Senior Contributor Private Message Joined: Aug 25, 2011 12:33 Messages: 5447 Offline
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Thank you for the feedback. Glad that the new drivers fixed the problem.
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