Black Box in Recorded Screen

skellys1031

Newbie Joined: Nov 03, 2018 11:24 Messages: 12 Offline

Nov 04, 2018 16:43

Quote

The 2224 beta patch is here: ]https://forum.cyberlink.com/forum/posts/list/77602.page

Sadly, still no change. May be to the point of relying on tech support. . .

Increasingly tempted to simply upgrade to Screen Recorder 3, but understandably not sure if this will make any difference. Does anyone know if 3 has a significantly different structure or simply more features?

This message was edited 1 time. Last update was at Nov 04. 2018 20:47

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Nov 04, 2018 16:53

I would just take it to tech support at this point. Be sure to paste the URL of this thread in your problem description to give them the scoop on everything you're tried so far, then post back once you have the ticket number.

This message was edited 3 times. Last update was at Nov 04. 2018 16:55

QC2.0

Senior Contributor Joined: Apr 27, 2016 04:02 Messages: 610 Offline

Nov 05, 2018 02:41

You may install the new trial version to give it shot:
https://www.cyberlink.com/downloads/trials/screen-recorder/download_en_US.html

And per the DxDiag, you have 3 monitors connected simultaneously. Have you ever tried (disconnected) any of your monitor, and capture the screen again with single monitor?

The black box means there were probably some unknown windows were loading, but it failed to show you on the screen at the moment you were recording screen.

This message was edited 2 times. Last update was at Nov 05. 2018 05:16

skellys1031

Newbie Joined: Nov 03, 2018 11:24 Messages: 12 Offline

Nov 05, 2018 09:24

Quote You may install the new trial version to give it shot:
https://www.cyberlink.com/downloads/trials/screen-recorder/download_en_US.html

And per the DxDiag, you have 3 monitors connected simultaneously. Have you ever tried (disconnected) any of your monitor, and capture the screen again with single monitor?

The black box means there were probably some unknown windows were loading, but it failed to show you on the screen at the moment you were recording screen.

Yes. I thought this might be an issue so disconnected two and operated only with one to the same outcome. Such an odd artifact apparently. Will give the new version a shot and see what happens!

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Nov 08, 2018 17:21

In trying to answer another screen recorder question, I think I figured out what's happening here!

By any chance, do you have the Webcam: setting turned on? I get a webcam view in the lower right corner with the exact placement and size as your screenshots, and if the camera is covered it's all black.

Can you try turning off the "record from webcam" setting, like this?

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Nov 08, 2018 19:02

I suggested the webcam earlier but it was rejected (for lack of a better term) as a cause. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Nov 08, 2018 19:25

True, Barry, but he only said he had disabled the camera and I didn't ever see that he had disabled the webcam record option. Maybe that's the key, and I think you'd still deserve the solution crown for this one

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Nov 30, 2018 10:55

Quote True, Barry, but he only said he had disabled the camera and I didn't ever see that he had disabled the webcam record option. Maybe that's the key, and I think you'd still deserve the solution crown for this one

Heavy is the rostrum that wears the crown.

This message was edited 1 time. Last update was at Nov 30. 2018 10:59

HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT